Unable to Open Exported File

Export completes successfully but resulting file will not play in VLC. I’m exporting to Quicktime format.
Hardware: Ryzen 9 7900x, Intel Arc A750, 32gb RAM
2024-08-15 05-09-22.535 Thread: 25456 Info —> handleUpdateInfo( 1805 )
2024-08-15 05-09-23.221 Thread: 25456 Info FF Process Output: 1805
2024-08-15 05:09:23 24712 INFO: Destroy called 24712
2024-
2024-08-15 05-09-23.221 Thread: 25456 Info FF Process Output: 1805
2024-08-15 05:09:23 24712 INFO: Destroy called 24712
2024-
2024-08-15 05-09-23.221 Thread: 25456 Info FF Process Output: 1805 08-15 05:09:23 24712 INFO: Destroy calling model 24712
2024-08-15 05-09-23.221 Thread: 25456 Info FF Process Output: 1805 08-15 05:09:23 24712 INFO: Destroy calling model 24712
2024-08-15 05-09-23.223 Thread: 25456 Info FF Process Output: 1805
2024-08-15 05:
2024-08-15 05-09-23.223 Thread: 25456 Info FF Process Output: 1805
2024-08-15 05:
2024-08-15 05-09-23.223 Thread: 25456 Info FF Process Output: 1805 09:23 24712 INFO: Destroy done model 24712
2024-08-15 05:09:23 24712 INFO: Destroy calling status 24712
2024-08-15 05:09:
2024-08-15 05-09-23.223 Thread: 25456 Info FF Process Output: 1805 09:23 24712 INFO: Destroy done model 24712
2024-08-15 05:09:23 24712 INFO: Destroy calling status 24712
2024-08-15 05:09:
2024-08-15 05-09-23.223 Thread: 25456 Info FF Process Output: 1805 23 24712 INFO: Destroy done status 24712
2024-08-15 05:09:23 24712 INFO: Destroy called 24712
2024-08-15 05-09-23.223 Thread: 25456 Info FF Process Output: 1805 23 24712 INFO: Destroy done status 24712
2024-08-15 05:09:23 24712 INFO: Destroy called 24712
2024-08-15 05-09-23.258 Thread: 25456 Info FF Process Output: 1805
2024-08-15 05:09:23 24712 INFO: Video Processor destroyed successfully for model
2024-08-15 05-09-23.258 Thread: 25456 Info FF Process Output: 1805
2024-08-15 05:09:23 24712 INFO: Video Processor destroyed successfully for model
2024-08-15 05-09-23.276 Thread: 25456 Info FF Process Output: 1805
2024-08-15 05:09:23 24712 INFO: Destroy called 24712
2024-08-15 05:09:23 24712 INFO: Destroy calling model 24712
2024-08-15 05-09-23.276 Thread: 25456 Info FF Process Output: 1805
2024-08-15 05:09:23 24712 INFO: Destroy called 24712
2024-08-15 05:09:23 24712 INFO: Destroy calling model 24712
2024-08-15 05-09-23.277 Thread: 25456 Info FF Process Output: 1805
2024-08-15 05:09:23 24712 INFO: Destroy done model 24712
2024-08-15 05:09:23 24712 INFO: Destroy calling post 24712
2024-08-15 05:09:23 22208 INFO: frames destroyed 2 22208
2024-08-15 05-09-23.277 Thread: 25456 Info FF Process Output: 1805
2024-08-15 05:09:23 24712 INFO: Destroy done model 24712
2024-08-15 05:09:23 24712 INFO: Destroy calling post 24712
2024-08-15 05:09:23 22208 INFO: frames destroyed 2 22208
2024-08-15 05-09-23.278 Thread: 25456 Info FF Process Output: 1805
2024-08-15 05:09:23 24712 INFO: Destroy done post 24712
2024-08-15 05:09:23 24712 INFO: Destroy calling status 24712
2024-08-15 05:09:23 24712 INFO: Destroy done status 24712
2024-08-15
2024-08-15 05-09-23.278 Thread: 25456 Info FF Process Output: 1805
2024-08-15 05:09:23 24712 INFO: Destroy done post 24712
2024-08-15 05:09:23 24712 INFO: Destroy calling status 24712
2024-08-15 05:09:23 24712 INFO: Destroy done status 24712
2024-08-15
2024-08-15 05-09-23.278 Thread: 25456 Info FF Process Output: 1805 05:09:23 24712 INFO: Destroy called 24712
2024-08-15 05-09-23.278 Thread: 25456 Info FF Process Output: 1805 05:09:23 24712 INFO: Destroy called 24712
2024-08-15 05-09-23.308 Thread: 25456 Info FF Process Output: 1805
2024-08-15 05:09:23 24712 INFO: Video Processor destroyed successfully for model
2024-08-15 05-09-23.309 Thread: 25456 Info FF Process Output: 1805
2024-08-15 05:09:23 24712 INFO: Video Processor destroyed successfully for model
2024-08-15 05-09-23.433 Thread: 25456 Info FF Process Output: 1805 e[48;5;0me[38;5;0m[out#0/mov @ 0000020263586B00] e[0mvideo:388800000KiB audio:78254KiB subtitle:0KiB other streams:0KiB global headers:0KiB muxing overhead: 0.006017%
frame=96000 fps=3.5 q=-0.0 Lsize=388901653KiB time=01:06:43.98 bitrate=795677.1kbits/s speed=0.146x

2024-08-15 05-09-23.433 Thread: 25456 Info FF Process Output: 1805 e[48;5;0me[38;5;0m[out#0/mov @ 0000020263586B00] e[0mvideo:388800000KiB audio:78254KiB subtitle:0KiB other streams:0KiB global headers:0KiB muxing overhead: 0.006017%
frame=96000 fps=3.5 q=-0.0 Lsize=388901653KiB time=01:06:43.98 bitrate=795677.1kbits/s speed=0.146x

2024-08-15 05-09-23.456 Thread: 25456 Info FF Process Output: 1805
2024-08-15 05:09:23 19660 INFO: Destroy called 19660
2024-08-15 05:09:23 19660 INFO: Destroy called 19660
2024-08-15 05:09:23 19660 INFO: Destroy called 19660
2024-08-15 05:09:23 19660 INFO: Destroy called 19660
2024-08-15 05:09:23 19660 INFO: Destroy called 19660
2024-08-15 05:09:23 19660 INFO: Destroy called 19660
2024-08-15 05-09-23.456 Thread: 25456 Info FF Process Output: 1805
2024-08-15 05:09:23 19660 INFO: Destroy called 19660
2024-08-15 05:09:23 19660 INFO: Destroy called 19660
2024-08-15 05:09:23 19660 INFO: Destroy called 19660
2024-08-15 05:09:23 19660 INFO: Destroy called 19660
2024-08-15 05:09:23 19660 INFO: Destroy called 19660
2024-08-15 05:09:23 19660 INFO: Destroy called 19660
2024-08-15 05-09-23.456 Thread: 25456 Info FF Process Output: 1805
2024-08-15 05:09:23 19660 INFO: Destroy called 19660
2024-08-15 05:09:23 19660 INFO: Destroy called 19660
2024-08-15 05-09-23.457 Thread: 25456 Info FF Process Output: 1805
2024-08-15 05:09:23 19660 INFO: Destroy called 19660
2024-08-15 05:09:23 19660 INFO: Destroy called 19660
2024-08-15 05-09-23.508 Thread: 25456 Info FF EXITED: 1805 0 0
2024-08-15 05-09-23.624 Thread: 25456 Warning qrc:/elements/TVideoItem.qml:220:13: QML FiltersFlow: Binding loop detected for property “areLargeLabelsVisible”
2024-08-15 05-09-23.625 Thread: 25456 Critical Cannot openPreview for a video that is not a preview!
2024-08-15 05-09-23.625 Thread: 25456 Info —> handleUpdateInfo( 1805 )
2024-08-15 05-09-23.671 Thread: 25456 Info ~TProcess(): destroyed
2024-08-15 06-52-46.564 Thread: 25456 Info Logging files: 11
2024-08-15 06-52-47.201 Thread: 25456 Warning Showing in graphical shell: “D:\Wade\AppData\Topaz Labs LLC\Topaz Video AI\logs\logsForSupport.zip”
2024-08-15 06-53-38.438 Thread: 25456 Info Opening current log D:/Wade/AppData/Topaz Labs LLC/Topaz Video AI/logs/2024-08-14-21-27-42-Main.tzlog

Can you upload the fille zipped log folder here or share it with the support team at help@topazlabs.com?

There are some known issues with VLC Player not liking MOV files on Windows systems when encoded with Apple Quicktime.

Check if you are using the latest version of VLC Player and can also change the Preferences setting: input codecs>disable hw decoding

as well as Preferences>Video>swap direct3d11 to direct3d9

logsForSupport.zip (2.2 MB)

If you will notice that file manager does not display a time length for the video either. Which is typically the case. I have previously been able to both export and play this file format. My suspicion is that something is going wrong during the encoding. I have also had the same experience with prores. I am currently running VLC 3.0.20 which is current.

I have successfully imported the mov file back to Topaz and attempted to re-export it with no features enabled. It froze at 10% on the export.
logsForSupport.zip (2.3 MB)

Checking with the team on this and sharing the logs with them.

Any update on a possible solution yet?

The team is still working on this and trying to get a locked in resolution to the issue for release.

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