Unable to export cloud

Topaz Video AI General
1

I have MKV file which when I try to export to could, I receive the following message: The Cloud can not process this file.
I have not purchased any credits yet but before that I wanted to know if I can even upload and see how many credit it will cost.

Is this a zero credit issue or there are limitation of what you can upload?

Thanks

1 Like
2

You should be able to still see an estimate of credits for the processing even if you do not have a credit balance. This sounds like there was an issue connecting to the cloud server at that time.

3

Thanks Kyle but I have tried for number of days and number of different video files and receive the message each time

4

And when you try other one, not a mkv file, for example mp4, does it works then?

5

Thank you that was the issue. I can upload the Mp4 output but not MKV