Unable to buy products in the sale

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1

If I login, go to the Black Friday sale page, and click on the buy option, I get taken to a summary page with my details, and a greyed out payment option. I just get a spinning set of dots over the top of the page. I’ve tried on my Android phone using Chrome and Opera, both get stuck. I’ve also tried on my Windows 10 desktop using Firefox and Opera. Exactly the same thing happens, no matter which platform or browser I use. I left my PC with the spinning wheel for a day, but it still didn’t complete.

I want to buy your products, but your website doesn’t work.

I also tried raising a support ticket via the website, 48hrs on, and no response.

All in all, deeply disappointed by the whole experience. On the upside, you’ve saved me $140 :wink:

2

Hi.
Temporarily disable your VPN then try

3

Thanks AND-E. I’m not using a VPN.

Thankfully Topaz support reached out and have manually invoiced me, so if anyone else is having similar issues, use the Support chat option on the website, and TopazLabs will get in touch :slightly_smiling_face:

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