TopazPhotoAI-3.1.3 does not open

[bjames]

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

1. Windows finally crashed when repeated attempts were made to open the app, when each time showing in Task Manager: “unfinished” openings.
2. Rolled back Windows, then updated it.
3. Uninstalled the App
4. Reinstalled V 3.0.0 (took ~20 minutes)
5. Open the app version successfully
6. clicked ‘update app’ button and install update 3.1.3
7. At finish of installation, click checkbox: [open the app]
8. Process of opening starts but once again see this header grayed out: Topaz Photo AI (Not Responding) and Unfinished note in Task Manager

Computer is running Windows 11 Home, updated this week, Version 23H2,
System Type: 64-bit operating system, x64-based processor
Installed RAM: 32.0 GB (31.8 GB usable)

Windows Chrome does not allow me to upload the DMP file (type)

[john.topazlabs (John S)]

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