TopazPhoto AI Closes after Closing an Image

[david.talarico]

Win 11- Topaz AI Ver 1.3.0 closes after closing a photo:

1. Save a photo
2. Close save dialog box
3. File-Close Image
4. Topaz Photo AI program shuts down

I need to restart the program to move to import the next photo for sharpening.

DxDiag.txt (145.7 KB)

[preston.werner]

Hi @david.talarico, can you go to Help > Open Log Folder and share all of your log files with us the next time this behavior occurs?

[david.talarico]

The program shuts down when switching between Faststone Image Viewer and Topaz Photo AI requiring me to restart the program and runing Topaz Photo Ai then saving the modificatio

2023-04-23-14-31-50.tzlog (11.2 KB)
2023-04-23-14-31-51.tzlog (1.4 KB)
n before switching to Faststone Image Viewer

[david.talarico]

2023-04-23-14-26-38.tzlog (1.4 KB)
2023-04-23-14-29-30.tzlog (1.7 MB)

[david.talarico]

2023-04-23-14-22-12.tzlog (367.0 KB)
2023-04-23-14-26-37.tzlog (296.9 KB)

[Lingyu]

Thanks for sending the log files. It looks like you are getting a crash when batch processing images.

I shared the log files with my team so we can look into a solution. This specific crash is one we are prioritizing a fix for.

I can follow up once I have more information about a solution.