Topaz won't load / iMac OS Sequoia 15.1

[gay.vanderlinden]

I have a new iMac. Of course, it kicks out programs that are not apple. I have downloaded TopazAI and installed successfully three times but when I go to open it, it says the file is damaged and needs to be moved to the trash. I have the firewall set so it shouldn’t block it (and obviously it doesn’t because it “installs”.). I have tried opening the app itself as well as going through Photoshop but get the same “damaged” warning no matter what I do.

TOPAZ Installer Log 18-Nov-2024.txt (59.6 KB)

Steps to reproduce issue:

1. Step 1
2. Step 2
3. Step 3

---

Topaz Photo AI [v1.x.x] on [Windows/Mac]

[john.topazlabs (John S)]

This problem is occurring due to an error during the installation process. Please follow the instructions below to fix this issue you are reporting:

1. Download an installer for Topaz Photo AI from your “My Products” page.
2. Run the Photo AI installer.
3. When you see the error appear, please ignore it and keep Topaz Photo AI.
4. Go to your Mac System Settings > Privacy & Security tab and scroll down to the security section | Loom Video Example: Privacy & Security Settings
5. You will see a section that says Topaz Photo AI is damaged; click the option to trust it.
6. Run Photo AI and the application should work this time.

[gay.vanderlinden]

THANK YOU! That worked perfectly.