I’m getting a watermark on my exports, I’m subscribed to the plan, how do I remove this?
Hi.
Are you sure you are Logged in and using the new Topaz Video and not mistakenly using the previous Topaz Video AI version.
If not then, you really need to contact Topaz Support here’s the link for you
Hope this helps
If you are seeing this in Topaz Video after being signed in, the authentication token could be running into an issue of needing to be refreshed, or the app is looking in the wrong place for it.
To confirm if either of those situations are happening, can you send the logs to the support team at help@topazlabs.com and we can investigate?
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
