Topaz Video hangs on every exit attempt and the process must be ended manually. I was hoping the latest update would fix it, but the behavior continues.
Hi Nicholas.
I don’t know if this is related to your issue or if you’re asking about Cloud or Local Rendering but, I was having a similar situation with Starlight Cloud Rendering and discovered my VPN was causing the problem and simply disabling it solved my issue
Hope this helps
My issue is not related to rendering per se. Every time I attempt to exit the Topaz Video program, whether by selecting File –> Exit or by clicking the X on the window, the program hangs. After that I must use Windows task manager to manually end the process. The only time this does not happen is if I open the program and then immediately close it. If I process any video and then try to exit it always hangs.
It’s certainly not good and I don’t know what happening either so, hopefully someone else from the community who has a better understanding of your issue can help
Also, here’s the link to contact Topaz Support directly
Topaz Support
Hope this issue is resolved quickly for you
Andy
Can you send the logs to the support team? The devs were working on resolving this issue for users.
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
