Topaz Video never finishes processing

Topaz Video AI Bugs and Issues
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  1. I started a cloud processing of a 2 min video. It uploaded the 13 chunks. After waiting over 2 hours it still says processing, even though it said it’d only take 12 minutes.

  2. M2 MacBook
    logsForSupport.zip (53.2 KB)

  3. Your log files (Help > Logging > Get Logs for Support)

  4. Any screenshots as necessary

ID: 01951043-ca94-7220-a5ca-8421dd5371cf

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Can you reach out to the support team with the ID number so we can look into this? help@topazlabs.com

By the way, the uploading chunks speed relies on your internet for speed. The processing estimate is the time it should take once it has been uploaded and starts processing.

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