Topaz Video Ai7 has suddenly entered infinite loading when doing anything

what it says on the tin

i got this program about a week ago maybe week and a half and its been working fine but now it just wont do anything if i try to render anything if i try to estimate preferences if i try to use starlight mini the program will load the model or what have you then just infinately take forever to do anything for starlight mini it gets stuck on “Starting run, estimating…”

when i open task manager it doesn’t seem to be doing anything GPU CPU and everything else are at normal levels

logsForSupport.zip (133.2 KB)

We are investigating some issues in v7.1.1 that are causing users to see long wait times for processing to start and the models to constantly have to download.

The current recommendation is to roll back to v7.1.0 or 7.0.2 while this gets worked out.

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