Topaz Video AI v4.0.4 immediately quits as soon as I drop in an AVI format video file or try and manually import it. It gives no error message and just quits. Other formats work fine.
Link to my AVI files:
https://drive.google.com/drive/folders/1X8T5ti4AVKykb23Tl81zfAWPRLAiVhu-?usp=drive_link
logsForSupport.zip (2.9 MB)
Tried to upload video, but it doesn’t allow that file type.
Item
Value
OS Name
Microsoft Windows 11 Pro
Version
10,0.22000 Build 22000
Other OS Description
Not Available
OS Manufacturer
Microsoft Corporation
System Name
System Manufacturer
Micro-Star International Co., Ltd.
System Model
MS-7D91
System Tvpe
x64-based PO
System SKU
Default string
Processor
Intel(R) Core™ 19-14900K, 3200 Mhz, 24 Core(5), 32 Logical Processor(5)
BIOS Version/Date
American Megatrends International, LLC. H.70, 7/10/2023
SMBIOS Version
3.6
Embedded Controller Version
255.255
BIOS Mode
WEFI
BaseBoard Manufacturer
Micro-Star International Co., Ltd.
BaseBoard Product
MAG Z790 TOMAHAWK WIFI (MS-7D91)
BaseBoard Version
4.0
Platform Role
Desktop
Secure Boot State
On
POR7 Configuration
Elevation Required to View
Windows Directory
CAWindows
System Directory
CAWindows\system32
Boot Device
\Device Hard diskVolumel
Locale
United States
Hardware Abstraction Laver
Version = “10.0.22000.1696”
User Name
Time Zone
Eastern Standard Time
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory
63.8 GB
Available Physical Memory
55.3 GB
Total Virtual Memory
173.3 GB
Available Virtual Memory
62.6 GB
Page File Space
9.50 GB
Page File
CApagefile.sys
Kerne DMA Protection
On
Virtualization-based security
Running
Virtualization-based security Re…
¡Virtualization-based security Av… Base Virtualization Support, Secure Boot, DMA Protection, UER Code Readon…
Virtualization based security Se… Hypervisor enforced Code Integrity Virtualization -based security Se…,Hypervisor enforced Code Integrity
