Since installing the most-recent update, double-clicking on the icon or clicking on Topaz Video AI.exe has no effect. The application just refuses to load. I have Windows 11 Home OS Build 22621.1702. Any ideas?
Log file below:
2023-06-02 21-15-41.121 Thread: 16196 Info Setup logging for Topaz Video AI 3.2.7
2023-06-02 21-15-41.121 Thread: 16196 Info ******************** START USER SETTINGS ********************
2023-06-02 21-15-41.123 Thread: 16196 Info “.” : “”
2023-06-02 21-15-41.123 Thread: 16196 Info “InstallDir” : “C:\Program Files\Topaz Labs LLC\Topaz Video AI\”
2023-06-02 21-15-41.123 Thread: 16196 Info “ModelDir” : “C:\ProgramData\Topaz Labs LLC\Topaz Video AI\models\”
2023-06-02 21-15-41.123 Thread: 16196 Info “OriginalDB” : “C:\Users\mark\Downloads\TopazVideoAI-3.2.7.msi”
2023-06-02 21-15-41.132 Thread: 16196 Info “allowAnonymousDataCollection” : “true”
2023-06-02 21-15-41.132 Thread: 16196 Info “appMain/numCrashDumpsLastReported” : “4”
2023-06-02 21-15-41.132 Thread: 16196 Info “appWin_h” : “853”
2023-06-02 21-15-41.132 Thread: 16196 Info “appWin_w” : “1603”
2023-06-02 21-15-41.132 Thread: 16196 Info “appWin_x” : “0”
2023-06-02 21-15-41.132 Thread: 16196 Info “appWin_y” : “0”
2023-06-02 21-15-41.132 Thread: 16196 Info “audioSetting” : “a”
2023-06-02 21-15-41.132 Thread: 16196 Info “autoDetectProxySettings” : “true”
2023-06-02 21-15-41.132 Thread: 16196 Info “defaultBitrate” : “0”
2023-06-02 21-15-41.132 Thread: 16196 Info “defaultPreset” : “None”
2023-06-02 21-15-41.132 Thread: 16196 Info “defaultViewScale” : “0”
2023-06-02 21-15-41.132 Thread: 16196 Info “enablePreviousVersions” : “false”
2023-06-02 21-15-41.132 Thread: 16196 Info “exportEncoderList” : “[{"text":"ProRes 422 LT","encoder":"-c:v prores_ks -profile:v 1 -vendor apl0 -quant_mat lt -bits_per_mb 525 -pix_fmt yuv422p10le","ext":["mov"],"transcode":"aac -b:a 320k -ac 2","os":"windows","minSize":[1,1],"maxSize":[16255,16255],"maxBitDepth":10,"doNotScaleFullColorRange":"transcode"},{"text":"ProRes 422 HQ","encoder":"-c:v prores_ks -profile:v 3 -vendor apl0 -quant_mat hq -bits_per_mb 1350 -pix_fmt yuv422p10le","ext":["mov"],"transcode":"aac -b:a 320k -ac 2","os":"windows","minSize":[1,1],"maxSize":[16255,16255],"maxBitDepth":10,"doNotScaleFullColorRange":"transcode"},{"text":"ProRes 422 Standard","encoder":"-c:v prores_ks -profile:v 2 -vendor apl0 -quant_mat hq -bits_per_mb 1350 -pix_fmt yuv422p10le","ext":["mov"],"transcode":"aac -b:a 320k -ac 2","os":"windows","minSize":[1,1],"maxSize":[16255,16255],"maxBitDepth":10,"doNotScaleFullColorRange":"transcode"},{"text":"H264 High (AMD)","encoder":"-c:v h264_amf -profile:v high -pix_fmt yuv420p","ext":["mov","mkv","mp4"],"maxBitRate":2000,"transcode":"aac -b:a 320k -ac 2","os":"windows","device":"amd|radeon"},{"text":"H265 Main (AMD)","encoder":"-c:v hevc_amf -profile:v main -profile_tier main -pix_fmt yuv420p","ext":["mov","mkv","mp4"],"maxBitRate":2000,"transcode":"aac -b:a 320k -ac 2","os":"windows","device":"amd|radeon"},{"text":"H265 High (AMD)","encoder":"-c:v hevc_amf -profile:v main -profile_tier high -pix_fmt yuv420p","ext":["mov","mkv","mp4"],"maxBitRate":2000,"transcode":"aac -b:a 320k -ac 2","os":"windows","device":"amd|radeon"},{"text":"VP9 Good","encoder":"-strict -2 -c:v libvpx-vp9 -pix_fmt yuv420p -row-mt 1 -deadline good","ext":["mp4","webm"],"transcode":"vorbis -ac 2","maxBitRate":2000,"minSize":[1,1],"maxSize":[8192,8192],"maxBitDepth":12},{"text":"VP9 Best","encoder":"-strict -2 -c:v libvpx-vp9 -pix_fmt yuv420p -row-mt 1 -deadline best","ext":["mp4","webm"],"transcode":"vorbis -ac 2","maxBitRate":2000,"minSize":[1,1],"maxSize":[8192,8192],"maxBitDepth":12},{"text":"TIFF Lossless 8bit","encoder":"-c:v tiff -pix_fmt rgb24 -compression_algo deflate","ext":["tiff"],"isImage":true},{"text":"TIFF Lossless 16bit","encoder":"-c:v tiff -pix_fmt rgb48le -compression_algo deflate","ext":["tiff"],"isImage":true},{"text":"PNG 8bit","encoder":"-c:v png -pix_fmt rgb24","ext":["png"],"isImage":true},{"text":"PNG 16bit","encoder":"-c:v png -pix_fmt rgb48be","ext":["png"],"isImage":true},{"text":"JPEG 8bit","encoder":"-pix_fmt rgb24 -q:v 2","ext":["jpg"],"isImage":true},{"text":"EXR","encoder":"-q:v 2","ext":["exr"],"isImage":true}]”
2023-06-02 21-15-41.132 Thread: 16196 Info “exportInstances” : “2”
2023-06-02 21-15-41.132 Thread: 16196 Info “exportModeIndex” : “0”
2023-06-02 21-15-41.132 Thread: 16196 Info “fileLoggingEnabled” : “true”
2023-06-02 21-15-41.132 Thread: 16196 Info “gpuList” : “[{"index":-2,"name":"Auto"},{"index":-1,"name":"CPU"},{"index":0,"name":"AMD Radeon™ Graphics"}]”
2023-06-02 21-15-41.132 Thread: 16196 Info “imageSequenceDefaultFps” : “25”
2023-06-02 21-15-41.132 Thread: 16196 Info “keepFrameNumber” : “true”
2023-06-02 21-15-41.132 Thread: 16196 Info “loggingFolderPath” : “C:\Users\mark\AppData\Roaming\Topaz Labs LLC\Topaz Video AI\logs\”
2023-06-02 21-15-41.132 Thread: 16196 Info “maxMemoryUsage” : “100”
2023-06-02 21-15-41.132 Thread: 16196 Info “outputCreateDir” : “true”
2023-06-02 21-15-41.132 Thread: 16196 Info “outputEncoder” : “-c:v hevc_qsv -profile main -preset slow -max_frame_size 65534 -global_quality 20 -pix_fmt yuv420p -movflags frag_keyframe+empty_moov”
2023-06-02 21-15-41.132 Thread: 16196 Info “outputExt” : “mov”
2023-06-02 21-15-41.132 Thread: 16196 Info “outputFolder” : “.”
2023-06-02 21-15-41.132 Thread: 16196 Info “outputPlaysByDefault” : “false”
2023-06-02 21-15-41.132 Thread: 16196 Info “outputSortOrder” : “false”
2023-06-02 21-15-41.132 Thread: 16196 Info “outputSourceFilter” : “0”
2023-06-02 21-15-41.132 Thread: 16196 Info “outputTypeFilter” : “0”
2023-06-02 21-15-41.132 Thread: 16196 Info “powerSaverMode” : “false”
2023-06-02 21-15-41.132 Thread: 16196 Info “preferencesPanelCurrentTab” : “0”
2023-06-02 21-15-41.132 Thread: 16196 Info “presetAuthor” : “”
2023-06-02 21-15-41.132 Thread: 16196 Info “previewDuration” : “2000”
2023-06-02 21-15-41.132 Thread: 16196 Info “previewFolder” : “C:/Users/mark/AppData/Local/Temp”
2023-06-02 21-15-41.132 Thread: 16196 Info “processGPU” : “0”
2023-06-02 21-15-41.132 Thread: 16196 Info “processingSpeedUnit” : “0”
2023-06-02 21-15-41.132 Thread: 16196 Info “showFrameCountDuringProcessing” : “false”
2023-06-02 21-15-41.135 Thread: 16196 Info “singlePreviewEnabled” : “false”
2023-06-02 21-15-41.135 Thread: 16196 Info “snoozeUpdateDlgTill” : “2023-05-26T10:39:02.792”
2023-06-02 21-15-41.135 Thread: 16196 Info “timecodeDisplayFormat” : “0”
2023-06-02 21-15-41.135 Thread: 16196 Info “veaiDataFolder” : “C:\ProgramData\Topaz Labs LLC\Topaz Video AI\models\”
2023-06-02 21-15-41.135 Thread: 16196 Info “videoExportOption” : “2p”
2023-06-02 21-15-41.135 Thread: 16196 Info “viewMode” : “3”
2023-06-02 21-15-41.135 Thread: 16196 Info ********************* END USER SETTINGS *********************
2023-06-02 21-15-41.135 Thread: 16196 Info QList(“C:/Program Files/Topaz Labs LLC/Topaz Video AI”, “qrc:/qt-project.org/imports”, “C:/Program Files/Topaz Labs LLC/Topaz Video AI/qml”)
2023-06-02 21-15-41.135 Thread: 16196 Info TCrashReporter::start:: starting TCrashReporter for app version “3.2.7”
2023-06-02 21-15-41.135 Thread: 16196 Info TCrashReporter::start:: created crashdata dir at “C:/Users/mark/AppData/Local/Temp/Topaz Labs LLC/Topaz Video AI/Crashes/db”
2023-06-02 21-15-41.135 Thread: 16196 Info TCrashReporter::start:: handlerPath: “C:/Program Files/Topaz Labs LLC/Topaz Video AI/crashpad_handler.exe”
2023-06-02 21-15-41.135 Thread: 16196 Info Crash reports will be uploaded
2023-06-02 21-15-41.135 Thread: 16196 Info TCrashReporter::reportCrashToAmplitudeIfHadOneLastRun:: Checking if we had a crash last run…
2023-06-02 21-15-41.135 Thread: 16196 Info TCrashReporter::reportCrashToAmplitudeIfHadOneLastRun:: Crash reported last run. Sending Amplitude event.
2023-06-02 21-15-41.135 Thread: 16196 Info “TCrashReporter::cleanCrashesDirToMaxNumCrashDumps:: Checking if we should clean crashes dir to only have 20 dump files.”
2023-06-02 21-15-41.135 Thread: 16196 Info “TCrashReporter::cleanCrashesDirToMaxNumCrashDumps:: Num crash dumps is only 5. No need to clean.”
2023-06-02 21-15-41.154 Thread: 16196 Info TCrashReporter::start:: start successful
2023-06-02 21-15-41.328 Thread: 16196 Info WINDOWS VERSION IS 11.2009
2023-06-02 21-15-41.328 Thread: 16196 Info VNNI: false AVX: true CPUName: AMD Ryzen 7 5700U with Radeon Graphics Thread Count: 16
2023-06-02 21-15-41.328 Thread: 16196 Info MEM TOTAL: 7.32603 AVAIL: 2.86279
2023-06-02 21-15-41.328 Thread: 16196 Info Machine Id: “07c4d988-19d4-4e4e-8f25-8174cde589ea”
2023-06-02 21-15-41.342 Thread: 16196 Info Available GPU LIST
2023-06-02 21-15-41.416 Thread: 16196 Info 0 Memory Info 2115264102 0 0 4007868826
2023-06-02 21-15-41.416 Thread: 16196 Debug Couldn’t get cudaId for 0
2023-06-02 21-15-41.416 Thread: 16196 Info 1 Device Id: 0 Name: AMD Radeon™ Graphics VRAM: 0.484341 GB DataType: 2 Serial: 0f9d9 Visible: true Index: 0
2023-06-02 21-15-41.422 Thread: 16196 Info 1 Memory Info 1868237107 0 0 3539817678
2023-06-02 21-15-41.422 Thread: 16196 Debug Couldn’t get cudaId for 1
2023-06-02 21-15-41.422 Thread: 16196 Info 2 Device Id: 1 Name: Microsoft Basic Render Driver VRAM: 0 GB DataType: 2 Serial: 0102df Visible: false Index: 0
2023-06-02 21-15-41.429 Thread: 16196 Info System Information “07c4d988-19d4-4e4e-8f25-8174cde589ea”
2023-06-02 21-15-41.429 Thread: 16196 Info OS Windows Version 11.2009
2023-06-02 21-15-41.429 Thread: 16196 Info CPU AMD Ryzen 7 5700U with Radeon Graphics Threads 16 AVX true AVX2 true VNNI false
2023-06-02 21-15-41.429 Thread: 16196 Info Is Apple Processor false
2023-06-02 21-15-41.429 Thread: 16196 Info Total RAM 7.32603 Free/Used 4.46324
2023-06-02 21-15-41.429 Thread: 16196 Info Device count: 1
2023-06-02 21-15-41.430 Thread: 16196 Info Device Id: 0 Name: AMD Radeon™ Graphics Cores: 0 VRAM: 0.484341 GB Used VRAM: 0 GB Free VRAM: 1.96999 GB DataType: 2 Serial: 0f9d9 ComputeLevel: 0 Visible: true Legacy: false
