Topaz Video AI 5.1.1 Not processing video

[basse]

[If you are posting a new bug, please include the following]

1. The bug / behavior you have encountered
2. Your system profile
3. Your log files (Help > Logging > Get Logs for Support)
4. Any screenshots as necessary

Updated to 5.1.1 on Mac mini Apple M2 Pro Ventura 13.4 a few minutes ago: Will not process videos in queue. Asking for upsize from DVD 720 to 1280 with ‘multiple videos selected’ (two videos). Rebooted system, no change.

logsForSupport.zip (3.7 MB)

[margaux.topazlabs]

Can you email us and open up a support ticket at help@topazlabs.com with your logs and full system profile?

1. To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

2. How To Obtain Your System Profile (Mac)

[kyle.topazlabs]

Lets try clearing the Plist and see if that helps the app.

How To Delete Your Plist Files

If not please open a ticket with the support team at help@topazlabs.com and send the updated logs to them.

[basse]

Sorry, user error. I didn’t realize that I now had to select ‘Exports’ next to ‘Previews’ to view processing progress, which I believe used to display automatically.

Thanks for the support follow up.