After updating to 4.0.7 program runs but is very unresponsive. (Mac OS, Sonoma 14.2 M1 Macbook Pro)
Opening a video takes 20 sec.
Browsing a timeline (clikcing on timeline) brings no effect for a 1.5 min.
2023-12-15 ogsForSupport.zip (59.6 KB)
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I investigated some more:
Apparetnly everything works well if windows is maximized
but UI is very slow (or maybe not updated) when window is not maximized
Same here! Totally unresponsive when not maximized - thank you for mentioning that workaround!
I even had a lot of problems getting the window maximized as it wouldn’t even respond to clicking the green sphere.
Cpu usage in activity monitor is nearly 100%.
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same here. worked for a few days now i have to click numerous times around a button to get to respond. playback stalls and crashes.
Could I take a look at the app’s log files to see what is causing the error in Video AI?
To gather logs, please select Help > Logging and make sure that there is a check mark next to File Logging.
You can securely submit your file(s) to our Dropbox using the link below. Please be sure to let me know you sent something and include the file name.
Thanks, I’ve sent the logs. It seems to be a problem with my Apple Bluetooth mouse. The inteface works ok with my macbook track pad. All other apps seem to function ok with the Magic Mouse.
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