# Topaz Video AI 4.0.7 error message re: ffmpeg.exe error

**URL:** <https://community.topazlabs.com/t/topaz-video-ai-4-0-7-error-message-re-ffmpeg-exe-error/58590>\
**Category:** Bugs and Issues\
**Created:** [December 15, 2023, 2:04am UTC](https://community.topazlabs.com/t/topaz-video-ai-4-0-7-error-message-re-ffmpeg-exe-error/58590 "2023-12-15T02:04:18Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![peschel](https://community.topazlabs.com/user_avatar/community.topazlabs.com/peschel/32/64929_2.png) [@peschel](https://community.topazlabs.com/u/peschel)\
**Post date:** [December 15, 2023, 2:04am UTC](https://community.topazlabs.com/t/topaz-video-ai-4-0-7-error-message-re-ffmpeg-exe-error/58590/1 "2023-12-15T02:04:18Z")

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I was processing a number of MP4’s when I received “ffmpeg.exe Application Error” as in the attached PNG file. This happened several times, but the program continued to grind through the files.

![Capture](https://community-cdn.topazlabs.com/original/3X/b/8/b86a27cf326b7491527dd3a563765f01ae30d89b.png)

Attached is a zip file of the support logs.

[logsForSupport.zip](https://community.topazlabs.com/uploads/short-url/lBRPArd9THGk2Hq6YY68bMaW0te.zip) (1.2 MB)

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<div class="post-metadata">

**Author:** ![system](https://community-cdn.topazlabs.com/original/3X/0/1/01f3a81387b26ce3eb3484b6327ee7b3988ca47e.svg) [@system](https://community.topazlabs.com/u/system)\
**Post date:** [February 13, 2024, 2:05am UTC](https://community.topazlabs.com/t/topaz-video-ai-4-0-7-error-message-re-ffmpeg-exe-error/58590/2 "2024-02-13T02:05:04Z")

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