Topaz Video 2.3.0 crashes, also sound is slowed when doing MOV (fast)

Topaz Video AI Bugs and Issues
1

Hi

I’m using Topaz Video 2.3.0 to render MOV (fast) videos using Dione and the program keeps crashing right at the very end when it’s pretty much finished the video, but the video is unusable.

I thought it was a memory issue so freed up 80GB for a 20GB render but it still crashes a sixth of the time, and I simply can’t render a 40GB because they all crash.

Also, for the times when the render works, the sound has been slowed down but the video hasn’t, meaning they aren’t synced and they get more and more out of sync by about 5 seconds every minute.

The only way around this at the moment is to render them as MP4’s.

Is there anything I can do about these issues?

Thanks!

Az

2

Can you send the logs to the support team for review? help@topazlabs.com

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.