Topaz version v3.5.2 is very unstable, freezing on every attempt

Topaz Video AI Bugs and Issues
1

[If you are posting a new bug, please include the following]

  1. Topaz AI freezes during processing

  2. OS Name Microsoft Windows 11 Home
    Version 10.0.22621 Build 22621
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name DESKTOP-P4QOEIQ
    System Manufacturer ASUS
    System Model System Product Name
    System Type x64-based PC
    System SKU SKU
    Processor AMD Ryzen 9 7950X 16-Core Processor, 4501 Mhz, 16 Core(s), 32 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. 0705, 10/5/2022
    SMBIOS Version 3.5
    Embedded Controller Version 255.255
    BIOS Mode UEFI
    BaseBoard Manufacturer ASUSTeK COMPUTER INC.
    BaseBoard Product ProArt X670E-CREATOR WIFI
    BaseBoard Version Rev 1.xx
    Platform Role Desktop
    Secure Boot State On
    PCR7 Configuration Elevation Required to View
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = “10.0.22621.1413”
    User Name DESKTOP-P4QOEIQ\Fu Man Chu
    Time Zone Hawaiian Standard Time
    Installed Physical Memory (RAM) 64.0 GB
    Total Physical Memory 63.1 GB
    Available Physical Memory 27.6 GB
    Total Virtual Memory 67.1 GB
    Available Virtual Memory 25.8 GB
    Page File Space 4.00 GB

  3. Unclear how to attach/share my logs, please advise.

2

Hello,

Could you send us an email at help@topazlabs.com with the full log files from the app?

To gather logs, please select Help > Logging and make sure that there is a check mark next to File Logging. Next, recreate the issue and then return to the Help menu and select > Get Logs for Support and attach the “logsForSupport” file to your reply.

3

with every update this software becomes a bigger pile of garbage, wasted 300 bucks on a piece of software that doesn’t even work!!

4

Yeah I got the same issue

5

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