Topaz update - windows restart!

Reboots PC - with “Blue screen of death” error messages.
the app causes windows reboot via plus “blue screen of death”.

Steps to reproduce issue:

  1. Upload images
  2. Select all - select Autopilot
  3. Export images and it crashes my PC

Topaz Photo AI [v3.3.0] on Windows 11

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request

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