Well, my Gigapixel sub wasn’t yet cancelled, so maybe it’s going to be okay? On the other side:
It says ‘Studio’ with all the apps, directly.
And the deadline is set, too. That’s why I wonder if Gigapixel one is also needed, especially because it was cancelled once, and not by me, IRRC. Well, there’s still a 1.5 month away, so it remains to be seen. 
I downloaded the new Photo, and it worked, but suddenly it stopped working on my Photoshop Elements, and disappeared from my menue.
I suggest you report that to Topaz Support vs to this user forum:
Help@topazlabs.com
If you have any Logs you can share with them that would be good. Did you see any error messages when it stopped working?
Is there a File > Automate menu option in Ps Elements?
Also, do you have Topaz Photo AI installed in Ps Elements as a plugin?
Your screen appears a little different to mine, My screen, says Topaz Studio next bill Feb 14,2026 which was the original expiry for My Gigapixel subscription and My Gigapixel and Photo AI aren’t saying Active anymore My screen has both applications listed under Legacy Products and are now saying Owner.
Yours is saying Topaz Studio next bill Dec 31, 2025 and Gigapixel next bill Nov 26 2025 which, is different from My on screen information where by, mine has Gigapixel down as Owner yours is still on Active.
Topaz Studio is yours nothing to worry about there however, this looks a little odd to me because, of the differences between our two Accounts so, in light of that My friend I would suggest contacting Topaz Support and simply ask the question.
Here’s the link to contact Topaz Support directly
Topaz Support
help@topazlabs.com
Andy
I don’t know what happened, it was working yesterday, then suddenly it stopped working. When I opened Elements, there was a screen that said that there was a problem with the program. I didn’t pay it any mind because it was working.
Well, it stopped working.
Now I have Elements 2022 on my computer, and it works on that program, but not on 2025.
That’s why it’s probably still going through transition phase stuff, as my second Gigapixel cancellation (made by me at the time to test, was marked as ‘pending’) was possible to re-activate, and you can see the result.
I have all the ‘legacy’ apps under ‘Owner’, too.
I think it’s not the intended (by Topaz team) result, indeed.
Personally I would still ask Support it won’t cost you anything and you’ll have peace of mind, knowing it’s all done and dusted.
Okay. Definitely contact the Topaz Support team using the email I noted above.
They will want your system specs and what you experienced (mentioning the PSE versions you were using & any error msgs you saw will help too).
They can advise you where to locate the system specs they’ll need to assess the issue.
Good luck! I suggest you send the info tomorrow (ie, Sunday) so it will be there when they get to work Monday. I hope it’s fixed quickly for you.
They told me that it was because I have two Elements on my computer, and that is a known problem with Adobe.
Interesting. Thx for the follow-up info.
I looked online and it seems PSE doesn’t have a File > Automate like Ps does either. I assume that means the Topaz Photo upscaling features can’t be used in the PSE plugin b/c Adobe doesn’t support upscaling in filters.
What do you plan to do?
I thought the older PSE releases were perpetual & the newer ones are ‘leased’ for 3 year periods.
Maybe I will delete the old Elements, maybe i will just use beta.
@dakota.wixom @Ange.topazlabs @eric
I believe it was said in the early days of this transition that it would take “ a few days” to complete. Well, my account has been “Pending Studio transition” for over three weeks now. In addition, despite receiving two emails from Topaz Labs, one each extolling the virtues of Gigapixel and Video, since 5 September, I haven’t received a single word from them about this transition. Not a word. I find it hard to believe I’m the only one in this position, so can one of you please give us an update of where we are?
If you own expired upgrade licenses, you’ll be receiving a Studio transition email shortly. Everyone else should have received an email by now for the transition (unless they have opted out of Topaz emails).
I own current active licences for Gigapixel AI and Photo AI, and on 5 September my Video AI licence was active.
Weird, you should have received an email. In any case, try checking out now with Studio and you should get the founder pricing offer.
Edit: May be due to the Pro license on your account. Looking into this.
@PaulM I am DM-ing you as we see on our side you cancelled both your renewals twice (7th and 11th), and this means everytime we ran the script since the transition, you are not on the list to be messaged as you have 2 cancelled renewals. Ill DM you to see what you want reactivated and we can run the script manually.
Closing this thread as the transition is now completed.
You can write to support@topazlabs.com with any questions or issues you may have and we can check your account!
