Topaz Studio has a bug where it will only run if it is started by an account that has administrator privileges (on a Mac, haven’t tried Win). I always do my day-to-day work with an account that does not have such elevated privileges (for security purposes). This bug was introduced back sometime around Aug/Sept. Prior to that it worked (after you hand copied files to the other account, since the SW/installer doesn’t seem to be able to handle the scenario of multiple accounts).
After submitting 2 separate bug reports I have made 0 progress getting this fixed. I received both auto-responses for the bug reports, but only a single email from a human being. I responded in great detail to that 1 email. No response. I can’t say with 100% certainty that they are not responding and that the emails are maybe getting caught by a spam filter, but I’ve looked in all the spam filter held messages I know about, and I see nothing. I have responded several times on the email thread, without any response. I see that the reply email addy is tied to the support number, so maybe they are closing the ticket and my email is dropped on the floor. But I’ve gotten no email stating that the ticket is being closed. I’ve tried the link to the support database for both tickets, several times, and gotten nothing but a generic database error page.
After waiting for weeks, I took an hour of my time and dug into the Topaz Studio .APP package and found the defect. It is a real bug, it is caused by their installer/package rather than my machine, it is easily repeatable by their SQA department, and has existed for 5 software updates. I hand fixed it. This is not the kind of research or fix that I would expect your average user without sys-admin skills to find or correct.
Any ideas how to get Topaz Labs to fix this (permanently, for everyone)? I’m trying this public forum to see if that gets something to happen. Else I’m stumped.
I LOVE their algorithms, but their software and user support is quite a “challenge” to deal with.