When I try to load a large file (48 MB) in Studio 2 I get a black screen. When I load a medium size file (24 MB) I get a grainy screen not representative of the photo. Any suggestions?
Please post the information copied from the Help-> Graphics info panel, press the copy button, then paste here. Also provide the pixel dimensions of the images that you are seeing the black screen.
Application & Version: Topaz Studio 2 Version 2.2.0
Operating System: Windows 10 (10.0)
Graphics Hardware: Radeon ™ RX 580 Graphics
OpenGL Driver: 3.3.13570 Core Profile Forward-Compatible Context 19.7.2 26.20.13001.16003
CPU RAM: 32660 MB
Video RAM: 8192 MB Total, 6144 MB In Use
Preview Limit: 8000 Pixels
You shouldn’t really have any problem but just check if your video driver is up to date from the AMD website. If it is raise a support request at the Topaz Labs website and they should be able to solve the issue…