Topaz Studio 2 - Black screen

When I try to load a large file (48 MB) in Studio 2 I get a black screen. When I load a medium size file (24 MB) I get a grainy screen not representative of the photo. Any suggestions?

Please post the information copied from the Help-> Graphics info panel, press the copy button, then paste here. Also provide the pixel dimensions of the images that you are seeing the black screen.

Application & Version: Topaz Studio 2 Version 2.2.0

Operating System: Windows 10 (10.0)

Graphics Hardware: Radeon ™ RX 580 Graphics

OpenGL Driver: 3.3.13570 Core Profile Forward-Compatible Context 19.7.2 26.20.13001.16003

CPU RAM: 32660 MB

Video RAM: 8192 MB Total, 6144 MB In Use

Preview Limit: 8000 Pixels

Width 8288
Height 5520

You shouldn’t really have any problem but just check if your video driver is up to date from the AMD website. If it is raise a support request at the Topaz Labs website and they should be able to solve the issue…

Thank You