TS1 has been uninstalled for quite some time and I never copied any Looks from it. Everything was working normally until I tried to use it today. When I last used, I saved a new Look, which might have then created the nested folder structure. Most of my Looks are in the structure you indicate. So I know what the correct structure should be. What I need to know is how to fix TS2 to get it back to normal? So it will find the proper location?
I give up, you are not hearing me. TS2 is looking for files in this directory:
C:\Users\wayne\Documents\Topaz Labs LLC\Topaz Studio 2\Topaz Labs LLC\Topaz Studio 2\My Looks
how do I get it to go back to normal and find the looks as it previously did in this directory?
C:\Users\wayne\Documents\Topaz Labs LLC\Topaz Studio 2\My Looks
I don’t want to have to start moving files from that directory into Program Data directory. And there is not My Looks there anyway.
I uninstalled TS2 and reinstalled after deleting the nested directory. That did not fix the problem. I created and saved a new look and TS2 recreated the nested directory structure and put the saved look there. Something is wrong with TS2. Let me know if you find a real solution. TS2 created:
C:\Users\wayne\Documents\Topaz Labs LLC\Topaz Studio 2\Topaz Labs LLC\Topaz Studio 2\Topaz Labs LLC\Topaz Studio 2\My Looks
Searching the registry I found a key with CustomPath set to the nested structure.
The key had this
C:\Users\wayne\Documents\Topaz Labs LLC\Topaz Studio 2\Topaz Labs LLC\Topaz Studio 2/Topaz Labs LLC/Topaz Studio 2
I modified that to this:
C:\Users\wayne\Documents\Topaz Labs LLC\Topaz Studio 2
And TS2 seems to be back to normal.
I never changed any custom paths so something in the installer or updater must be causing the issue.
Computer\HKEY_USERS\S-1-5-21-2282851405-1728616489-790805604-1001\Software\Topaz Labs LLC\Topaz Studio 2
and key CustomPath
It may work but it is not correct. Any older My Looks will still be in the top level where TS2 will no longer see them unless you move them down to the new level.
I challenge you to uninstall/reinstall TS2 several times. Each time you will get a new nested level until the installer is fixed. It is a simple bug to fix, so TopazLabs should fix it. Simply correct the registry key I indicated before for CustomPath to replace text rather than append text during the install.
This topic was about saved My Looks. The general looks are found by clicking on Add Look and select the category All to see all the installed looks, or the category you want.