RAW files can be opened but here is a quote from Support:
“We’re aware that our RAW support is a little on the spotty side. We’re working on getting this fixed, but it will take some time to implement. In the meanwhile, we recommend converting your RAWs to TIFs, those tend to open without a problem!”
Following your unnecessary comments, which have been removed, please read these guidelines for using this site which is a forum for user to user support:
