Topaz still crashing after scanning photo

After my photo gets scanned, the program completely shuts down.

Steps to reproduce issue:

  1. Step 1
  2. Step 2
  3. Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]

May you please share the log file?

Topazlogfile.txt (5 Bytes)

That’s not a log file.

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

How To Obtain Your System Profile (Windows) | How To Obtain Your System Profile (Mac)

Also if you can, please try to recreate this error message in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

Hello, I was able to attach the dxdiag but I don’t have an error message to send you because topaz completely closes as it is scanning a photo.

Thank you, Ali

I sent the files that I had in the open log folder.

Any update?
Thank you!

If you are still experiencing this problem after the most recent update please reach out to us at the following link:

Topaz Labs | Support Page

I believe I have the most recent update but still have the problem.
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The latest release is v2.3.1 and you can download from here. Make sure you read the release notes first …

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