Topaz Simplify

Topaz Products Product Technical Support
1

I cannot get Topaz Simplify (just purchased) to work at all on my Mac.My OS is High Sierra 10.13, PhotoShop CC 2017, Lightroom 2017. If I run Simplify in PS I get a message that says this is a one time setup and then the setup seems to run but never stops. No presets load. Eventually I have to shut it down. If I run it inside Lightroom I get a crash with a long report to send to apple: "Process: Topaz Simplify 4 [1760]
Path: /Applications/Topaz Labs/Topaz Simplify 4.app/Contents/MacOS/Topaz Simplify 4
Identifier: www.topazlabs.Topaz Simplify 4
Version: 0
Code Type: X86-64 (Native)
Parent Process: Adobe Photoshop CC 2017 [1739]
Responsible: Topaz Simplify 4 [1760]
User ID: 501

Date/Time: 2017-10-03 10:48:16.500 -0400
OS Version: Mac OS X 10.13 (17A365)
Report Version: 12
Anonymous UUID: 71E3C5E2-FBFD-266F-F35E-869E3A90DA94

Sleep/Wake UUID: FC6FA6B8-D66D-4B6C-845E-7670B6C0B532

Time Awake Since Boot: 39000 seconds
Time Since Wake: 11000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
abort() called
*** error for object 0x11282d000: pointer being freed was not allocated

============================
And finally, Simplify doesn’t appear to run inside Topaz Studio?

2

This may be an issue with High Sierra? I have a Mac using El Capitan and Simplify as well as all my other Filters/Plugins work fine in PS and Studio.
You may want to submit a ticket from inside the Studio Help Center site?

3

Thank-you.

1 Like
4

@BarbMc
You may want to read thru this for a fix, this page has some very useful info.

5

Please raise a Technical Support request at this link:

https://support.topazlabs.com/hc/en-us/requests/new?ticket_form_id=21987

6

This can easily be fixed by running the missing preset utility for Simplify 4.2 from the following page:

https://support.topazlabs.com/hc/en-us/articles/216197647

2 Likes
8

This is it! Fixed. Thanks so much. What a relief. I thought I was going to have to return it which was very depressing. Appreciate the help.

1 Like
9

Please download and run the fix from that page.

1 Like
10

It did work. Thank you so much for the help. So appreciated.

11

It worked until I hit ok and returned to PS. AT that point the program crashed. Here’s the top of the crash report:

Process: Topaz Simplify 4 [2831]
Path: /Applications/Topaz Labs/Topaz Simplify 4.app/Contents/MacOS/Topaz Simplify 4
Identifier: www.topazlabs.Topaz Simplify 4
Version: 0
Code Type: X86-64 (Native)
Parent Process: Adobe Photoshop CC 2017 [2806]
Responsible: Topaz Simplify 4 [2831]
User ID: 501

Date/Time: 2017-10-03 19:24:23.712 -0400
OS Version: Mac OS X 10.13 (17A365)
Report Version: 12
Anonymous UUID: 71E3C5E2-FBFD-266F-F35E-869E3A90DA94

Sleep/Wake UUID: FC6FA6B8-D66D-4B6C-845E-7670B6C0B532

Time Awake Since Boot: 70000 seconds
Time Since Wake: 42000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000100000000008
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]

VM Regions Near 0x100000000008:
MALLOC_LARGE 0000000147d13000-000000014a2f2000 [ 37.9M] rw-/rwx SM=PRV
→
JS JIT generated code 0000543bef200000-0000543bf7200000 [128.0M] rwx/rwx SM=PRV

12

ok Gentlemen - It worked in all the other programs. So I rebooted. For some reason it works well in all my programs, now, including PS. Thank-you!

3 Likes
13