# Topaz Sharpen AI doesnt work...not updated...nothing happended

**URL:** <https://community.topazlabs.com/t/topaz-sharpen-ai-doesnt-work-not-updated-nothing-happended/56497>\
**Category:** Product Technical Support\
**Tags:** processing\
**Created:** [November 19, 2023, 12:13am UTC](https://community.topazlabs.com/t/topaz-sharpen-ai-doesnt-work-not-updated-nothing-happended/56497 "2023-11-19T00:13:21Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![lmontes1974](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/l/9fc29f/32.png) [@lmontes1974](https://community.topazlabs.com/u/lmontes1974)\
**Post date:** [November 19, 2023, 12:13am UTC](https://community.topazlabs.com/t/topaz-sharpen-ai-doesnt-work-not-updated-nothing-happended/56497/1 "2023-11-19T00:13:21Z")

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Hi, i am trying the trial version of Sharpen AI 4.1…no changes…appears “not updated”…and finally I applied changes, but stay in “processing” for hours…

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**Author:** ![AiDon](https://community.topazlabs.com/user_avatar/community.topazlabs.com/aidon/32/18481_2.png) [@AiDon](https://community.topazlabs.com/u/AiDon)\
**Post date:** [November 19, 2023, 12:15am UTC](https://community.topazlabs.com/t/topaz-sharpen-ai-doesnt-work-not-updated-nothing-happended/56497/2 "2023-11-19T00:15:07Z")

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Please raise a support request at the main website.