Topaz PhotoAI 2.3.0 freezes on Mac

I just downloaded the upgrade to v. 2.3.0. It is very slow to respond to photos being dragged across - usually, it takes minimising and then re-maximising the Window for the Photo to show. Once that has been done, the display freezes at 100% magnification, and no further action is possible.

Steps to reproduce issue:

  1. Open Topaz PhotoAI
  2. Drag Image into Topaz (or use Browse function from within Topaz).
  3. Nothing visible
  4. Minimise Window
  5. Re-maximise Window
  6. Image shows centered at 100% modification, whole software is unresponsive.

Topaz Photo AI [v2.3.0] on [Windows/Mac]
2024-01-31-19-56-12.tzlog (169.1 KB)

1 Like

Please follow the instructions below to perform a clean install to better troubleshoot why you had this problem with Topaz Photo AI:

Start by clearing any previous plist files that are on your computer for Topaz Photo AI by following the steps in the link below:

Topaz Photo AI | plist Files Mac

After you have done this, disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools are sometimes known to interfere with the installer’s ability to download the model files.

Please also ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have 'App Store and identified developers ’ selected. Here is a video example:

Example of Proper System Preferences

Finally, rerun the installer. You can download a new installer from the downloads page directly :

Topaz Labs Download Page

Let me know how that goes for you and I’ll keep an eye out for your reply.

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