Topaz Photo AU Slow

[oliver.krajewski]

Hi,
I´m running Topaz Photo AI 2.0.9 an my MacBook Pro M2 Max (2023) Sonoma 32GB.

The program has become so slow that it is hardly possible to work with it. When you click on something, it can take several seconds for the program to respond at all. The program used to run smoothly on my system. What could be the reason for this?

[john.topazlabs (John S)]

Please follow the instructions below to perform a clean install to troubleshoot better why you had this problem with Topaz Photo AI:

1. Be sure you have fully closed any plugins, such as Lightroom Classic, Photoshop, etc.
2. Clear any previous plist files on your computer for Topaz Photo AI | Topaz Photo AI | plist Files Mac
3. Disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools sometimes interfere with the installer’s ability to download the model files.
4. Ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have ‘App Store and identified developers’ selected | MacOS | Example of Proper System Preferences
5. Rerun the installer. You can download a new installer from your account’s download page | Topaz Labs | My Account | Download Page

Let me know how that goes for you and I’ll keep an eye out for your reply.

[oliver.krajewski]

That really helped! Thank you very much!