Topaz Photo AI

[kent-ake.sohlberg]

When Topaz returns to Lightroom C, it doesn’t complete the job. There will be an Error but no other messages.

Steps to reproduce issue:

1. I accept Topaz’s suggestion for denoising and sharpening
2. Then I choose to export back to Lightroom C
3. Then Topaz starts the process of creating a DNG file but does not complete it, only an ERROR appears. Error DNG write Error

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Topaz Photo AI [v3.3.0] on [MacBook Pro Mac OS Sonoma [v14.6.1] Lighroom C [v14.0.1]

[john.topazlabs (John S)]

Would you mind sending in some more information to get a better understanding of the problem you are having with this particular type of image? Please send the following information:

1. The original image file.
2. The processed image.
3. A screenshot or description of the settings panel so I can see what adjustments were turned on.

If you can take a screen recording of this behavior so I can see exactly what is happening, it will be helpful to ensure that we can replicate the workflow you are using to investigate.

Loom is a great free application for this: Loom | Free Screen & Video Recording

You can securely submit your image(s) to my Dropbox using the link below.

Dropbox File Request

Please be sure to send me a note to let me know you sent something.

[kent-ake.sohlberg]

Hi John

I’m not very good at English.
I don’t understand which freeware of the two you mean. Is it safe to use? It does record passwords and everything I do on the computer.

[kent-ake.sohlberg]

Hello again
There will be no processed file. It never gets far.

Regards
Kent-Åke

[kent-ake.sohlberg]

Hello again
Settings under prereferences are more than 15 pages, is there a particular page you want?

Regards
Kent-Åke

[john.topazlabs (John S)]

If you would prefer please send us an email at help@topazlabs.com and our team can assist. I will note if you prefer to reach out to us in your native language we can certainly use translation apps to help communicate to ensure that we are able to assist