Topaz Photo AI v3.3.1 disappears when Detecting Subject

[david.tomlinson]

After starting Photo AI I open a photo (it is the same problem with JPEG or RAW files).
When photo AI gets to “Detecting Subject” it runs for a second or two then Photo AI disappears.

Steps to reproduce issue:

1. Start Photo Ai
2. Select a photo (RAW or JPEG)
3. When Photo AI gets to Detecting Subject the window closes with no warning or error message.

2024-11-05-10-34-5.tzlog (31.8 KB)
DxDiag for David Tomlinson.txt (78.6 KB)

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Topaz Photo AI [v3.3.1] on [Windows 11]

[john.topazlabs (John S)]

We want to ensure you have the latest GPU driver by updating it through the Device Manager > Display Devices window.

After you have done this, please reboot your machine and run some tests after this process and then if you are still experiencing problems.

You may want to try adjusting your AI Processor by following the steps below to see if it helps with processing time:

1. Open Photo AI

2. Go to Edit > Preferences > General

3. Set your AI Processor to CPU

4. Click Apply

[david.tomlinson]

Hi John,
I already had the latest GPU driver.

Setting the AI Processor to CPU has fixed the problem (I tested both jpeg and RAW).

Thank you very much for your help.

Kind regards,
David