Topaz Photo AI (v3.2.2) app is getting crashed every-time on Mac - 15.0

Topaz Photo AI Bugs and Issues
1

Topaz Photo AI (v3.2.2) app is getting crashed every-time I’m importing or dragging any photo (both Camera RAW .CR3 format and .jpg format).

Steps to reproduce issue:

  1. Step 1: Open Topaz Photo AI app
  2. Step 2: Drag or Import Raw files (.CR3 format) and .jpg files.
  3. Step 3: Topaz Photo AI (v3.2.2) app crashes every-time.

Topaz Photo AI [v3.2.2] on [Mac - 15.0] [M1 Chip]

2

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request

3

Hi John

I have enclosed the Full System Profile Info of my Mac.
Also enclosing the log file.
Please find the attachments.

It’d be of great help if you could fix it.

2024-10-04-07-12-57.tzlog (15.9 KB)

MacBook Air.spx (6.64 MB)

4

Please follow the instructions below to perform a clean install to troubleshoot better why you had this problem with Topaz Photo AI:

  1. Be sure you have fully closed any plugins, such as Lightroom Classic, Photoshop, etc.
  2. Clear any previous plist files on your computer for Topaz Photo AI | Topaz Photo AI | plist Files Mac
  3. Disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools sometimes interfere with the installer’s ability to download the model files.
  4. Ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have ‘App Store and identified developers’ selected | MacOS | Example of Proper System Preferences
  5. Rerun the installer. You can download a new installer from your account’s download page | Topaz Labs | My Account | Download Page

Let me know how that goes for you and I’ll keep an eye out for your reply.

5

Hey John, I just checked that my mac had one more minor update pending.
Once I completed that, it started working!

Thanks anyway for your suggestions.

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6

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