Topaz Photo AI | v2.3.1 | Face Detection Bug

I am having the same problem. Win 10 Pro, Intel Core i7 9700 4.9 GHZ, 64 G 3000MHZ RAM, NVidia GeForce RTX 2070 Super 8GB. Uninstalled and reinstalled Photo AI. Same issue persists.

Change the setting preferences to what?

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Uninstalled 2.3.1 and installed 2.3.0 …works for me!

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Did you open preferences and look under Face Recovery …

No. I reinstalled v 2.3.0 and it works fine.

You asked about v2.3.1

I having the same issue. Windows 11 Pro.

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Program works if you let it pick for you. If you try to adjust it will stop processing.

Please send over your log files and system profile

Here you go.

Jeff

Topaz Photo AI Installer Log.txt (4.5 MB)

2024-02-06-19-50-0.tzlog (123 KB)

2024-02-06-20-10-36.tzlog (113 KB)

2024-02-06-19-52-4.tzlog (129 KB)

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2024-02-06-20-15-49.tzlog (116 KB)

2024-02-06-20-12-18.tzlog (121 KB)

2024-02-06-20-18-5.tzlog (118 KB)

2024-02-07-06-42-24.tzlog (83.2 KB)

2024-02-07-06-44-13.tzlog (36 KB)

Automate Plugin Log.txt (7.63 KB)

Filter Plugin Log.txt (11 KB)

2024-02-07-06-43-49.tzlog (50.4 KB)

lastSessionFiles.txt (107 Bytes)

Thanks for bringing this to our attention.

Our developers are currently working on this issue, and will resolve it as quickly as possible.

You can choose one of these two workarounds to resolve this issue:

Let me know how that goes for you and we will make sure to reach back out to you to let you know when this is resolved.

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topaz photo ai 2.3 freezes at the face detect stage in auto ai. If I go into preferences and disable face detect from the auto ai selections then the module behaves properly. Otherwise I could wait more than ten minutes and the blue arrows are still going round and round. I tried different options for processing, auto, cpu, and video card but they made no difference. This is in Window 10. I have not tried it on the Windows 11 boot drive as I do not have the most current version of Photo Ai installed there and do not want to risk the update since it does not work in Windows 10.

Hi There,

Please send your logs to support and the will provide you further troubleshooting steps

To do that, open Topaz Photo AI and go to the Help > Open Log Folder menu option and Email me all the logs files in the folder.

Also send us your computer’s full system profile

How To Obtain Your System Profile (Windows)

Once I have those, we can proceed with further troubleshooting steps





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jeff.topazlabs jeff.topazlabs@gmail.com
February 6

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Hi There,

Please send your logs to support and the will provide you further troubleshooting steps

To do that, open Topaz Photo AI and go to the Help > Open Log Folder menu option and Email me all the logs files in the folder.

Also send us your computer’s full system profile

How To Obtain Your System Profile (Windows)

Once I have those, we can proceed with further troubleshooting steps

Visit Topic or reply to this email to respond.

To unsubscribe from these emails, click here.

2024-02-06-19-23-5.tzlog (123 KB)

2024-02-06-19-26-29.tzlog (122 KB)

2024-02-06-19-32-32.tzlog (135 KB)

2024-02-06-19-35-19.tzlog (136 KB)

2024-02-06-19-38-51.tzlog (136 KB)

2024-02-06-19-42-6.tzlog (107 KB)

2024-02-06-19-57-33.tzlog (225 KB)

2024-02-06-20-20-57.tzlog (168 KB)

2024-02-06-20-25-23.tzlog (194 KB)

2024-02-06-20-30-31.tzlog (129 KB)

2024-02-07-10-04-12.tzlog (33.3 KB)

DxDiag.txt (78.6 KB)

Thanks for bringing this to our attention.

Our developers are currently working on this issue, and will resolve it as quickly as possible.

You can choose one of these two workarounds to resolve this issue:

Let me know how that goes for you and we will make sure to reach back out to you to let you know when this is resolved.

Face detection is not working. It is stuck loading, but nothing happens. My year of updates ends today or tomorrow. Will I be able to have a fixed version? Or even the option to use an older version?

Thanks for bringing this to our attention.

Our developers are currently working on this issue, and will resolve it as quickly as possible.

You can choose one of these two workarounds to resolve this issue:

Let me know how that goes for you and we will make sure to reach back out to you to let you know when this is resolved.

Reverting back to last stable version (2.3.0) worked. Look forward to the fix for 2.3.1. Thanks.

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Hi, I’m having the same problems with getting stuck on face recognition, Version 2.3.1. I’ve reverted back to 230 and have no problems. I’m about to Dropbox my system info as advised and hope it may be helpful.

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I am also experiencing this issue. @john.topazlabs I have uploaded the files requested.

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