[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]
Steps to reproduce issue:
- Step 1 use PSE 2023, and Topaz AI 2.0.x as a plugin for PSE 2023, with no problems
- Step 2 install new version of Topaz Photo AI 2.1.1
- Step 3 use PSE 2023, which now reports “error, plug-in has crashed” each time the Topaz AI filter is selected
adding logs:
TA-Entry Topaz Photo AI new session
System Information:
OEM ID: 9
Processor Architecture: 9
CPU Level: 6
CPU Revision: 46849
Number of CPUs: 32
Min Address: 10000
Max Address: fffeffff
Page size: 4096
Windows Version: 10.0
2023-11-12T19:01:56 [Debug ] TA-PluginMain() - begin | (Dissolve.cpp:104)
2023-11-12T19:01:56 [Debug ] TA-Selector - 3 | (Dissolve.cpp:124)
2023-11-12T19:01:56 [Debug ] TA-DoStart() - begin | (Dissolve.cpp:282)
2023-11-12T19:01:56 [Debug ] TA-ReadScriptParameters() - begin | (DissolveScripting.cpp:89)
2023-11-12T19:01:56 [Debug ] TA-ReadScriptParameters() - return - 0 | (DissolveScripting.cpp:124)
2023-11-12T19:01:56 [Debug ] TA-doStart() - planes - 3 | (Dissolve.cpp:317)
2023-11-12T19:01:56 [Debug ] TA-doStart() - inLayerPlanes - 0 | (Dissolve.cpp:318)
2023-11-12T19:01:56 [Debug ] TA-doStart() - inTransparencyMask - 0 | (Dissolve.cpp:319)
2023-11-12T19:01:56 [Debug ] TA-doStart() - outTransparencyMask - 0 | (Dissolve.cpp:320)
2023-11-12T19:01:56 [Debug ] TA-doStart() - inLayerMasks - 0 | (Dissolve.cpp:321)
2023-11-12T19:01:56 [Debug ] TA-doStart() - inInvertedLayerMasks - 0 | (Dissolve.cpp:322)
2023-11-12T19:01:56 [Debug ] TA-doStart() - inNonLayerPlanes - 3 | (Dissolve.cpp:323)
2023-11-12T19:01:56 [Debug ] TA-closeSharedMem() - Closing - __topazPhotoAI_param | (…/…/ps-common/CTLIPC.hpp:220)
2023-11-12T19:01:56 [Debug ] TA-createSharedMem() - shmInfoName - __topazPhotoAI_paramInfo | (…/…/ps-common/CTLIPC.hpp:116)
2023-11-12T19:01:56 [Debug ] TA-createSharedMem() - shmDataName - __topazPhotoAI_param | (…/…/ps-common/CTLIPC.hpp:117)
2023-11-12T19:01:56 [Debug ] TA-closeSharedMem() - Closing - __topazPhotoAI_srcIcc | (…/…/ps-common/CTLIPC.hpp:220)
2023-11-12T19:01:56 [Debug ] TA-createSharedMem() - shmInfoName - __topazPhotoAI_srcIccInfo | (…/…/ps-common/CTLIPC.hpp:116)
2023-11-12T19:01:56 [Debug ] TA-createSharedMem() - shmDataName - __topazPhotoAI_srcIcc | (…/…/ps-common/CTLIPC.hpp:117)
2023-11-12T19:01:56 [Debug ] TA-closeSharedMem() - Closing - __topazPhotoAI_plane0 | (…/…/ps-common/CTLIPC.hpp:220)
2023-11-12T19:01:56 [Debug ] TA-createSharedMem() - shmInfoName - __topazPhotoAI_plane0Info | (…/…/ps-common/CTLIPC.hpp:116)
2023-11-12T19:01:56 [Debug ] TA-createSharedMem() - shmDataName - __topazPhotoAI_plane0 | (…/…/ps-common/CTLIPC.hpp:117)
2023-11-12T19:01:57 [Debug ] TA-closeSharedMem() - Closing - __topazPhotoAI_plane1 | (…/…/ps-common/CTLIPC.hpp:220)
2023-11-12T19:01:57 [Debug ] TA-createSharedMem() - shmInfoName - __topazPhotoAI_plane1Info | (…/…/ps-common/CTLIPC.hpp:116)
2023-11-12T19:01:57 [Debug ] TA-createSharedMem() - shmDataName - __topazPhotoAI_plane1 | (…/…/ps-common/CTLIPC.hpp:117)
2023-11-12T19:01:57 [Debug ] TA-closeSharedMem() - Closing - __topazPhotoAI_plane2 | (…/…/ps-common/CTLIPC.hpp:220)
2023-11-12T19:01:57 [Debug ] TA-createSharedMem() - shmInfoName - __topazPhotoAI_plane2Info | (…/…/ps-common/CTLIPC.hpp:116)
2023-11-12T19:01:57 [Debug ] TA-createSharedMem() - shmDataName - __topazPhotoAI_plane2 | (…/…/ps-common/CTLIPC.hpp:117)
2023-11-12T19:01:57 [Debug ] TA-isGrayScale() - false | (Dissolve.cpp:848)
2023-11-12T19:01:57 [Debug ] TA-doStart(), App Path - C:\Program Files\Topaz Labs LLC\Topaz Photo AI\Topaz Photo AI.exe | (Dissolve.cpp:525)
2023-11-12T19:01:57 [Debug ] TA-Create IPC - begin | (Dissolve.cpp:528)
2023-11-12T19:01:57 [Debug ] TA-Create IPC - end, gIPCProc - 000002649C1D93F0 | (Dissolve.cpp:533)
2023-11-12T19:01:57 [Debug ] TA-Launch GUI - begin | (Dissolve.cpp:534)
2023-11-12T19:01:57 [Debug ] TA-Launch GUI - end | (Dissolve.cpp:572)
2023-11-12T19:01:58 [Debug ] TA-closeSharedMem() - Closing - __topazPhotoAI_srcIcc | (…/…/ps-common/CTLIPC.hpp:220)
2023-11-12T19:01:58 [Debug ] TA-IPC OutStatus - 255 | (Dissolve.cpp:588)
2023-11-12T19:01:58 [Debug ] TA-WriteScriptParameters() - begin | (DissolveScripting.cpp:147)
2023-11-12T19:01:58 [Debug ] TA-WriteScriptParameters() - version - 1 | (DissolveScripting.cpp:160)
2023-11-12T19:01:58 [Debug ] TA-WriteScriptParameters() - denoise - {} | (DissolveScripting.cpp:161)
2023-11-12T19:01:58 [Debug ] TA-WriteScriptParameters() - sharpen - {} | (DissolveScripting.cpp:162)
2023-11-12T19:01:58 [Debug ] TA-WriteScriptParameters() - enhance - {} | (DissolveScripting.cpp:163)
2023-11-12T19:01:58 [Debug ] TA-WriteScriptParameters() - faceRecovery - {} | (DissolveScripting.cpp:164)
2023-11-12T19:01:58 [Debug ] TA-WriteScriptParameters() - textRecovery - | (DissolveScripting.cpp:165)
2023-11-12T19:01:58 [Debug ] TA-WriteScriptParameters() - adjustLighting - | (DissolveScripting.cpp:166)
2023-11-12T19:01:58 [Debug ] TA-WriteScriptParameters() - balanceColor - | (DissolveScripting.cpp:167)
2023-11-12T19:01:58 [Debug ] TA-WriteScriptParameters() - subjectSettings - {} | (DissolveScripting.cpp:168)
2023-11-12T19:01:58 [Debug ] TA-WriteScriptParameters() - maskStrokes - | (DissolveScripting.cpp:169)
2023-11-12T19:01:58 [Debug ] TA-WriteScriptParameters() - manual - 0 | (DissolveScripting.cpp:170)
2023-11-12T19:01:58 [Debug ] TA-WriteScriptParameters() - written | (DissolveScripting.cpp:185)
2023-11-12T19:01:58 [Debug ] TA-doStart() - Error: plug-in has crashed. | (Dissolve.cpp:1606)
2023-11-12T19:02:00 [Debug ] TA-closeSharedMem() - Closing - __topazPhotoAI_plane2 | (…/…/ps-common/CTLIPC.hpp:220)
2023-11-12T19:02:00 [Debug ] TA-closeSharedMem() - Closing - __topazPhotoAI_plane1 | (…/…/ps-common/CTLIPC.hpp:220)
2023-11-12T19:02:00 [Debug ] TA-closeSharedMem() - Closing - __topazPhotoAI_plane0 | (…/…/ps-common/CTLIPC.hpp:220)
2023-11-12T19:02:00 [Debug ] TA-closeSharedMem() - Closing - __topazPhotoAI_param | (…/…/ps-common/CTLIPC.hpp:220)
2023-11-12T19:02:00 [Debug ] TA-DoStart(), exception - 1 | (Dissolve.cpp:628)
2023-11-12T19:02:00 [Debug ] TA-PluginMain() - end | (Dissolve.cpp:154)
Topaz Photo AI [v2.1.1] on [Windows 11]
