I had this same problem after install. This is how I fixed it:
shutdown everything, re-boot, re-install, re-boot, problem gone.
If you are on windows, delete the registry entry for Topaz Photo AI before installing.
Thanks very much for this Krbo. It worked on both the release version of AP2 & the latest beta versin which is release candidate 2.
I agree Don. For me too Balance Color is a complete waste of time. Image1 is the enhanced image from TPAI with it’s attempt at colour balancing while Image2 is a screenshot from the progam itelf. As you can see the saved image is not the same as the preview in TPAI. Image3 is the result from my normal workflow using DxO Photolab 6 & Affinity Photo 2. The latter is more true to the scene, I have also included the original raw file.
_1012893.RW2 (22.5 MB)
I do not see the point of adding these corrections to TPAI as other editing apps handle them much better & with more control.
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I have to agree with that, trying to be everything for everyone is fraught with danger. They should focus on what they do best.
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A couple of days ago somebody reported elsewhere in this forum (I can’t find it now, of course) that Gigapixel had stopped working through File>Automate in Ps since installing PAI v2. I tested it on my Windows 10 PC and found exactly the same - the new layer is created and then nothing, GAI doesn’t even open. So I uninstalled PAI v2 and guess what? GAI now works perfectly. I think I’ll leave PAI uninstalled until it’s finished.
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I have the same problem with Face Detect causing crashes with a Nvidia (4090 in my case) GPU. While trying to work around that issue I also found that my earlier Topaz Sharpen & Denoise Plugins for PS Elements don’t coexist with the Photo AI 2.0 (and same with ver 1.5.4) Plugins for PS Elements. I can get the earlier product plugins to show in PSE, or I can get the Photo AI plugin to show in PSE, but I can’t get all of the three plugins available at the same time in PSE.
I came back to read this thread today. Topaz I think you need to slow down. Stop spending advertising money and stop adding new features UNTIL you can get stability and the basics down. Your core work is good but now you have competition from Adobe for DeNoise and High Pass Detail sharpening as described by f64. Right now I will not likely extend my subscription when it expires. As I stated above I could not go to PS with a PSD. These are basics.
Please take this as feedback, not good or bad, not right or wrong, just information for you to make choices.
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Howdy!
I’m very excited to see the updates in v2.0! Great work!
I was hoping there would be a fix from 1.5.4 where Nikon Z9 images had a magenta cast. Now, instead of a magenta cast, it’s teal. A previous message said the magenta cast was a known issue processing Nikon NEF files and provided a workaround that doesn’t quite fit my workflow (e.g. I cannot make any changes to the image at all before processing from Lightroom to Topaz Photo AI.) Any ideas when this one might be fixed? Huge thanks in advance!
ETA: Windows 10 and Windows 11 (both with latest updates). Latest firmware for Z9.
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Have to agree with Paul Coddington on this. Three letters are a DOS limitation that belongs in the past. We can still use it, but .TIFF, .JPEG and so on are more descriptive and useful. (I’ve been in the game since the mid 1970s.
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I got CS4 Master (over £2000 although I can’t remember exactly how much, other than it hurt a lot). Only to discover that it was STILL (and this isn’t long before CS5 was announced) only 32 bit which made it impossible for some of my very large projects!
I use Affinity Photo now for that work and I the rest of the Adobe stuff is either by Affinity, Blackmagic or just FOSS.
1-st image cannot be selected with a highlight on thumbnail:
Clicked on 1-st thumbnail, but no highlight here:
Also, settings cannot be applied from the 2-nd image to the 1st.
After this was attempted, for the 1st image, when clicking its thumbnail, this image does not get loaded into the preview and navigator - the previous image says there. The Right Panel shows blank settings, while the info popup above the thumbnail shows settings identical to image 2.
P.S. I happened to play with images from this thread (credit: Nikkor Z180-600mm sharpness wide open | Backcountry Gallery Photography Forums)
This version doesn’t appear to do anything. Can I go back to an older one?
Yes. You can.
Topaz - your issue
Trying to use the software in batch (over 100+ photos). Using RTX 3080. It just kept crashing after a few successful photos.
Yes, my experience too, Paul. GAI definitely worked for me prior b/c it was my only recourse for upscaling inside Ps.
I don’t want any (Filter or Automate menu) of my older Topaz plugins/features disabled unless I disable or delete them.
I find I get different results w/the diff. generations of tools and I want to maintain the flexibility to access diff. generations from inside my Ps (annual) workspace as plugins on an as needed basis. It’s bad enough (I’m still upset about it!) that I can’t install 4 of the “classic” Topaz products I loved & used regularly once I got my Win 11 PC.
For now, I’m not uninstalling PAI 2.0, but I do want my GAI Ps Plugin working again for the reasons stated. Thx. in advance, guys at Topaz, for correcting that.
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Let’s face it! I do a lot of family history type work and being able to use Recovering Faces is a must for older photos. And of course even contemporary shots need help.
Here are several examples, starting with one from 1918 and moving through the years using scans of prints and film to lo-res digital.
From prints:
From 35mm film (scans not spotted ahead of time. These are not my relatives, ha!):
In this case with Wynonna, Photo AI’s Adjust Lighting and Balancing Color went a long way toward fixing this dark scan, closely matching what Radiant Photo offers while of course adding facial recovery.
Finally, a lo-res digital image (this was the very day Arnold first made his infamous “girly man” comment, and I was there to hear it (with a stupid little popper camera) 
As per the comments above, I’d rather have what Topaz is currently offering in terms of exposure and color correction than nothing at all (which IMO was a glaring omission), and it can only get better with our feedback.
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Did you do other coloration on the guy in the sailor suit? It looks retouched from the original pretty notably. Almost like a hand painted retouch. But I suppose it could have just been a tad overly denoised and then warmed a lot to get that look too.
Yes, Radiant Photo tends to de-dingify (make less dingy?) photos! Which is great. Even if it tends to over-saturate and sometimes needs to be beaten into submission (so to speak) so it doesn’t look like our images fell into a vat of full-strength paint.
No, the colorization seems to have been done back in the day, though I also enjoy using Photoshop’s colorization option.
Yes, Radiant is a great starting point but usually needs to be backed-off a bit ;-). Unless you’re going for the Instagram look! It’s like young people with earbuds, the result has to be loud and pop!
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