Topaz Photo AI v1.4 crashes while denoising image

Have just upgraded to v 1.4. Tried adding the first picture for processing (jpeg format from Nikon Z5) . Application crashes unexpectedly while processing the image. It looks as it’s when denoising the picture. I didn’t have this issue before the upgrade. I have an NVIDIA Geforce RTX 2060 graphics card in my laptop running Windows 11.

Latest logfile:
[2023-07-08 08:52:50.091, 0.00 μs] [3aa4] Info | Log directory: “C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/Logs”
[2023-07-08 08:52:50.107, 17.03 ms] [3aa4] Info | Starting Crashpad handler with sessionId e657884c-7761-4b91-840f-6a825a5c59e4
[2023-07-08 08:52:50.296, 177.49 ms] [3aa4] Info | Starting Topaz Photo AI 1.4.0
[2023-07-08 08:52:50.614, 317.95 ms] [3aa4] Info | Running from known non-editor, not setting external editor mode “explorer”
[2023-07-08 08:52:50.614, 283.70 μs] [3aa4] Info | Parent process ID: 9060 “explorer” “”
[2023-07-08 08:52:50.614, 163.20 μs] [3aa4] Info | No valid files passed, not running as external editor mode.
[2023-07-08 08:52:50.614, 3.47 ms] [3aa4] Info | Starting local server “4488960b74f9ae24c50c0bc97f073813”
[2023-07-08 08:52:50.619, 2.91 ms] [3aa4] Info | Using Graphics API Index 4
[2023-07-08 08:52:50.619, 215.40 μs] [3aa4] Info | Setting up translations
[2023-07-08 08:52:50.619, 6.09 ms] [3aa4] Info | Finished setting up translations
[2023-07-08 08:52:50.677, 57.54 ms] [3aa4] Info | Loaded Inter font from resources
[2023-07-08 08:52:50.677, 334.90 μs] [3aa4] Info | Initializing QML engine
[2023-07-08 08:52:50.677, 2.26 ms] [3aa4] Warn | Invalid QML element name “TImageSettings”; value type names should begin with a lowercase letter
[2023-07-08 08:52:50.677, 4.34 ms] [3aa4] Info | Model Dir: “C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/models”
[2023-07-08 08:52:51.357, 668.73 ms] [3aa4] Info | Refreshing authentication
[2023-07-08 08:52:51.392, 31.82 ms] [3aa4] Info | JWT status: “new_seat”
[2023-07-08 08:52:51.688, 304.97 ms] [3aa4] Info | QML engine initialized
[2023-07-08 08:52:54.301, 2.61 s] [3aa4] Info | [AIE] AIEngine mode: Normal 2.1.96
[2023-07-08 08:52:54.308, 2.55 ms] [3aa4] Info | Changing models directory to: “C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/models” from “”
[2023-07-08 08:52:54.308, 913.40 μs] [3aa4] Info | [AIE] ModelManager setting path to C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/models
[2023-07-08 08:52:54.308, 136.10 μs] [3aa4] Info | [AIE] 000001FD7329E3D0 loadModelInfoMap called at C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/models
[2023-07-08 08:52:54.797, 498.34 ms] [3aa4] Info | Loaded following models: QList(“Auto Param - Autopilot Noise Blur”, “Auto Param - Denoise Auto”, “Denoise - Low Light”, “Denoise - Low Light Beta”, “RAW - Linear RAW”, “RAW - RAW”, “RAW - RAW Strong”, “Face Recovery - Face Color Correction”, “Face Recovery - Face Perfect”, “Face Recovery - Face Mask”, “Face Recovery - Face Parse Large”, “Face Recovery - Face Parse Small”, “Face Recovery - Face Parse Filtering”, “Enhance - CGI”, “Enhance - Standard”, “Auto Param - ggn_ap”, “Enhance - High Fidelity”, “Enhance - Low Resolution”, “Denoise - Severe Noise”, “Denoise - Severe Noise Beta”, “Auto Param - landscape”, “Sharpen - Sharpen Standard”, “Auto Param - Sharpen Standard Auto”, “Auto Param - Sharpen Motionblur Auto”, “Sharpen - Sharpen Motionblur”, “Auto Param - portrait”, “Auto Param - subject”, “Auto Param - subject”, “Auto Param - new”, “Sharpen - Sharpen Strong”, “Text Recovery - Text Parse”, “Text Recovery - Text Refine”, “Text Recovery - Text Refine Noisy”)
[2023-07-08 08:52:54.813, 5.55 ms] [3aa4] Info | [Window] Owned screen exists at: QPoint(0,0) Max width/height: 1536 816 Ratio: 1.25 1.25
[2023-07-08 08:52:54.813, 161.70 μs] [3aa4] Info | [Window] OSUtils constructor - Maximum window width/height: 1536 816
[2023-07-08 08:52:56.200, 0.00 μs] [724] Info | Model dir set to existing path
[2023-07-08 08:52:56.200, 139.30 μs] [724] Info | Changing models directory to: “C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/models” from “C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/models”
[2023-07-08 08:52:56.200, 5.94 ms] [724] Info | Loaded following models: QList(“Auto Param - Autopilot Noise Blur”, “Auto Param - Denoise Auto”, “Denoise - Low Light”, “Denoise - Low Light Beta”, “RAW - Linear RAW”, “RAW - RAW”, “RAW - RAW Strong”, “Face Recovery - Face Color Correction”, “Face Recovery - Face Perfect”, “Face Recovery - Face Mask”, “Face Recovery - Face Parse Large”, “Face Recovery - Face Parse Small”, “Face Recovery - Face Parse Filtering”, “Enhance - CGI”, “Enhance - Standard”, “Auto Param - ggn_ap”, “Enhance - High Fidelity”, “Enhance - Low Resolution”, “Denoise - Severe Noise”, “Denoise - Severe Noise Beta”, “Auto Param - landscape”, “Sharpen - Sharpen Standard”, “Auto Param - Sharpen Standard Auto”, “Auto Param - Sharpen Motionblur Auto”, “Sharpen - Sharpen Motionblur”, “Auto Param - portrait”, “Auto Param - subject”, “Auto Param - subject”, “Auto Param - new”, “Sharpen - Sharpen Strong”, “Text Recovery - Text Parse”, “Text Recovery - Text Refine”, “Text Recovery - Text Refine Noisy”)
[2023-07-08 08:52:56.278, 1.47 s] [3aa4] Info | Overwriting binding on QObject_QML_151::basicBrushSize at qrc:/imageenhance/views/rightPanel/controls/TextControls.qml:290 that was initially bound at qrc:/imageenhance/views/rightPanel/controls/TextControls.qml:137:9
[2023-07-08 08:52:56.325, 52.69 ms] [3aa4] Info | Overwriting binding on QObject_QML_212::basicBrushSize at qrc:/imageenhance/views/rightPanel/controls/SubjectControls.qml:438 that was initially bound at qrc:/imageenhance/views/rightPanel/controls/SubjectControls.qml:187:9
[2023-07-08 08:52:56.388, 63.41 ms] [3aa4] Info | Device pixel ratio changed: 1 => 1.25
[2023-07-08 08:52:56.388, 257.70 μs] [3aa4] Info | Device pixel ratio changed: 1 => 1.25
[2023-07-08 08:52:56.404, 6.60 ms] [3aa4] Info | Overwriting binding on QObject_QML_55::currentScale at qrc:/imageenhance/views/preview/ImagePreviewState.qml:49 that was initially bound at qrc:/imageenhance/views/preview/ImagePreviewState.qml:76:9
[2023-07-08 08:52:57.049, 648.36 ms] [3aa4] Warn | qrc:/imageenhance/elements/TMenuItem.qml:90:5: QML Shortcut: Shortcut: Only binding to one of multiple key bindings associated with 12. Use ‘sequences: [ ]’ to bind to all of them. | (qrc:/imageenhance/elements/TMenuItem.qml:90)
[2023-07-08 08:52:57.049, 1.38 ms] [3aa4] Warn | qrc:/imageenhance/elements/TMenuItem.qml:90:5: QML Shortcut: Shortcut: Only binding to one of multiple key bindings associated with 11. Use ‘sequences: [ ]’ to bind to all of them. | (qrc:/imageenhance/elements/TMenuItem.qml:90)
[2023-07-08 08:52:57.334, 281.47 ms] [3aa4] Warn | qrc:/imageenhance/elements/TListSelect.qml:55:9: QML GridView: Binding loop detected for property “currentValue” | (qrc:/imageenhance/elements/TListSelect.qml:55)
[2023-07-08 08:52:57.396, 65.40 ms] [3aa4] Warn | qrc:/imageenhance/elements/TListSelect.qml:55:9: QML GridView: Binding loop detected for property “currentValue” | (qrc:/imageenhance/elements/TListSelect.qml:55)
[2023-07-08 08:52:57.463, 61.09 ms] [3aa4] Info | Controls changed
[2023-07-08 08:52:57.648, 187.07 ms] [3aa4] Info | Device pixel ratio changed: 1 => 1.25
[2023-07-08 08:52:57.648, 967.50 μs] [3aa4] Info | Device pixel ratio changed: 1 => 1.25
[2023-07-08 08:52:57.648, 1.05 ms] [3aa4] Info | Device pixel ratio changed: 1 => 1.25
[2023-07-08 08:52:58.001, 348.68 ms] [3aa4] Info | Overwriting binding on TThumbnailWriter_QML_282::thumbnails at qrc:/imageenhance/views/auth/WelcomeScreen.qml:26 that was initially bound at qrc:/imageenhance/views/auth/WelcomeScreen.qml:22:9
[2023-07-08 08:52:58.089, 89.87 ms] [3aa4] Info | [Window] Setting geometry called: QRect(0,0 1536x816)
[2023-07-08 08:52:58.089, 144.30 μs] [3aa4] Info | [Window] Setting window geometry to QRect(0,0 1536x816)
[2023-07-08 08:52:58.289, 201.30 ms] [3aa4] Info | Auth state changed: Owned | (qrc:/imageenhance/main.qml:668, onStateChanged)
[2023-07-08 08:52:58.289, 451.10 μs] [3aa4] Info | Starting with files QList()
[2023-07-08 08:52:58.385, 93.27 ms] [3aa4] Info | QML engine loaded
[2023-07-08 08:53:00.168, 1.78 s] [3aa4] Info | JWT status: “new_seat”
[2023-07-08 08:53:00.168, 219.50 μs] [3aa4] Info | Auth response | valid: true | owned: true | expired: false | inactive: false | no seats: false | license expiration: “2024-06-18”
[2023-07-08 08:53:00.225, 57.76 ms] [3aa4] Info | Auth state changed: Owned | (qrc:/imageenhance/main.qml:668, onStateChanged)
[2023-07-08 08:53:00.391, 166.78 ms] [3aa4] Info | Found 0 new app versions
[2023-07-08 08:53:00.394, 181.60 μs] [3aa4] Info | Update check response: true false
[2023-07-08 08:53:02.907, 2.51 s] [3aa4] Info | Overwriting binding on TMultiComboBox_QMLTYPE_240::currentItems at qrc:/imageenhance/views/prefs/sections/AutoPilotPreferences.qml:27 that was initially bound at qrc:/imageenhance/views/prefs/sections/AutoPilotPreferences.qml:197:13
[2023-07-08 08:53:04.793, 1.89 s] [3aa4] Warn | QFSFileEngine::open: No file name specified
[2023-07-08 08:53:04.793, 555.50 μs] [3aa4] Warn | QFSFileEngine::open: No file name specified
[2023-07-08 08:54:31.080, 1.44 m] [3aa4] Info | Opening directory: “c:/ProgramData/Topaz Labs LLC/Topaz Photo AI/Logs”

Steps to reproduce issue:

  1. Step 1 selected picturefile using browser button
  2. Step 2
  3. Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]

Please get Topaz Photo AI to crash again. Then open Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option.

Upload the log files to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.
Dropbox File Request

Hi Lingyu

Thank you for reaching out. Two logfiles uploaded to DropBox. It’s the two only logfiles from Today.

Best regards

Martin Eskholm

Please update to v1.4.2 and let me know if this crash is still happening. It looks like an error with the Remove Noise model, we made a change to it since v1.4.0.

Please visit this page, select your operating system (Windows) and click “Find Your System Profile”. Send me the system profile so I can check your system specs. We can try updating your graphics driver as well.
Topaz Photo AI System Requirements

Hi Lingyu

I have updated to 1.4.2. The picture that I tested last got processed, but trying another (noisy) picture resulted in a new crash. Then I tried a picture that I successively processed before upgrading to 1.4 and that crashed also.

Please find my system profile attached

Br.Martin

DxDiag.txt (122 KB)

It looks like your graphics driver is from 2020. Let’s update it.

Download and run the below installer which is a 2023 NVIDIA Studio driver. When installing, select Custom Installation > Clean Install. Then reboot your computer after the driver installs.

Let me know if it still crashes after doing this.

Hi Lingyu

Driver update did the trick. I can now process both the pictures that crashed before.

Afterwards I updated to the new version 1.4.3 and it stills work :blush:

Thank you for your assistance. Highly appreciated.

Best regards

Martin

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