Topaz Photo AI v1.3.4 - DeNoise Strong model causing crash

rob.wyatt · May 12, 2023, 11:22pm

Program crashes when strong is selected in the no noise selection, Normal, Normal v2 (Beta) & Strong v2 (beta) work normally

Steps to reproduce issue:

Step 1 Open a jpg file
Step 2 select strong – program crashes
Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]

AiDon · May 13, 2023, 12:01am

Please upload your logs here, the location can be found under the Help menu.

rob.wyatt · May 13, 2023, 5:29am

DxDiag.txt (99.1 KB)
Topaz Photo AI Installer Log.txt (3.4 MB)

My laptop with Windows 10 does exactly the problem

mubarak.alnuaimi · May 13, 2023, 12:25pm

2023-05-13-16-23-5.tzlog (9.5 KB)

I’m facing the same issue so i’m attaching my log also.

514675540 · May 13, 2023, 1:22pm

jason.kostansekj · May 14, 2023, 1:05pm

This issue Appears for me as well.
It happens whether opening the image directly in Photo AI or invoking it as a photoshop filter.

Lingyu · May 16, 2023, 8:49pm

Hello everyone. We had a few reports of this issue and are creating a fix which will be released in the next update to Topaz Photo AI coming on Thursday.

Please install v1.3.5 when it’s released and let us know if this issue is still happening.

system · May 23, 2023, 8:50pm

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