Topaz Photo AI v 2.4.1 Crashes

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

This version crashes repeatedly. Can’t get screenshots.
2 types of crashes:

1 - simply exits during processing
2- freezes the screen and keyboard while other apps (youtube) still play sound but the video is frozen.

I’m upscaling 3x batches but nothing out of the ordinary. I’ve been using Photo AI since it first came out. This last version update seems to be the problem.

Steps to reproduce issue:

  1. Step 1
  2. Step 2
  3. Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]
Windows 11

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please open Topaz Photo AI, then go to Help > Open Log Folder, and send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

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