Topaz Photo AI Unresponsive

with the last two updated to Topaz Photo AI, the application is pretty much un-usable. When I use the plug-in to import the my photo from Adobe Lightroom, the application hangs for a long time. Once the photo appears in Lightroom, its pretty unresponsive. I have tried to uninstall and reinstall, but issue still persists.

What are your system specifications. OS, RAM, CPU, GPU, vRAM

macOS Sonoma 14.2.1, 2.4 GHz 8-Core Intel Core i9, 64 GB Ram.

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Please follow the instructions below to perform a clean install to better troubleshoot why you had this problem with Topaz Photo AI:

Please make sure that you have all plugins such as Lightroom fully closed before proceeding

Start by clearing any previous plist files that are on your computer for Topaz Photo AI by following the steps in the link below:

Topaz Photo AI | plist Files Mac

After you have done this, disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools are sometimes known to interfere with the installer’s ability to download the model files.

Please also ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have 'App Store and identified developers ’ selected. Here is a video example:

Example of Proper System Preferences

Finally, rerun the installer. You can download a new installer from the downloads page directly :

Topaz Labs Download Page

Let me know how that goes for you.

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