Topaz Photo AI shuts down after the latest upgrade

[cristi.a_sturgill]

Every time I attempt to use Photo AI after the latest upgrade it crashes

Steps to reproduce issue:

1. Step 1
2. Step 2
3. Step 3

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Topaz Photo AI [v1.x.x] on [Windows/Mac]

[david.fleming-1090]

I am having the same problem. Following installation of the new upgrades, when trying to load a new picture, the software briefly loads it and then crashes/closes.

[uwe.franz-0243]

Hi, I have the same problem, MAC IOS

[jack.davies]

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

1. Step 1
2. Step 2
3. Step 3

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Topaz Photo AI [v1.x.x] on [Windows/Mac]

[cristi.a_sturgill]

Windows 11

1. Open Topaz Photo AI
2. Upload image
3. Analyzes image then crashes

[larryhaydn]

Same problem. v3.2.2
Windows 11.

( I also own Denoise AI, Sharpen AI, Gigapixel AI)

[jack.davies]

Still not corrected

[PamS26]

Exactly the same for me.

[john.topazlabs (John S)]

Please send me your system profile information so I can check if your computer hardware is up to date.

• How To Obtain Your System Profile (Windows)
• How To Obtain Your System Profile (Mac)

You can securely submit your files(s) to my Dropbox using the link below.

• Dropbox File Request

Please be sure to send me a note here to let me know you sent something.

[cristi.a_sturgill]

Please send me your system profile information so I can check if your computer hardware is up to date.

• How To Obtain Your System Profile (Windows)
• How To Obtain Your System Profile (Mac)

You can securely submit your files(s) to my Dropbox using the link below.

• Dropbox File Request

Please be sure to send me a note here to let me know you sent something.

DxDiag.txt (127 KB)

[john.topazlabs (John S)]

I’ve reviewed the information about your machine found in the system profile information, and unfortunately, it confirms that your machine does not meet our Minimum System Requirements. I have included a link to our Topaz Labs Documentation page for your review:

Topaz Photo AI | System Requirements

Your machine’s Intel GPU only has about 1 GB of VRAM, while our requirement is 6 GB.

We do have Topaz Photo AI v3.0.4 and v2.4.2, which may give you a more stable application for this machine. You can use the following links to download these installers for your review:

• Topaz Photo AI | v2.4.2 | Windows Installer

  • Released March 28th, 2024

    • The older interface will be the fastest version your computer can run

• Topaz Photo AI | v3.0.4 | Windows Installer

  • Released June 13th, 2024

    • The newer interface that all v3 have, but v3.0.4 does not have the new Autopilot updates.

    • It can sometimes work on underpowered machines; however, it will be slower than v2.4.2

Let us know how that goes or if you have any issues reverting to the previous versions. If you have access to another computer, we can check its compatibility.