Topaz Photo AI: Open App, Load Image, App Crashes and Closes

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Open Application
  2. Load/import image
  3. Application crashes and closes

Topaz Photo AI [v2.3.1 & v2.4.0 on [Windows]

Hello,

I was using Photo AI version 2.3.2 until 2 weeks ago when the application froze and upon rebooting and start up the application both in standalone and in Photoshop now crashes and closes when the automated processing reaches the Detecting subject point.

Over the last 2 weeks I’ve tried version 2.4.0, went back to version 2.3.1, uninstalled the software and removed the 8bf and 8bi files. I’ve selected the various processing options, updated Photoshop, updated my Graphics Card (an Nvidia Quadro K5200).

What solutions do I have ? Have I wasted my hard earned money on software that will no longer work on my workstation (Lenovo P700, 64GB RAM, Intel Xeon CPU E5-2667 v3 @ 3.20GHz 3.20 GHz (2 processors).

Please advise.

Evan W. Nurse

2024-03-14-14-41-9.tzlog (33.4 KB)

1 Like

Please reach out to us at the following link:

Topaz Labs | Support Page

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