Topaz Photo AI Hangs Up Often

Run Photo AI and part way thru - it hangs up on a photo. Have to fully close the program to get it working again. This has happened several times, so not one specific photo.

Photo AI 2.3.2

Topaz Photo AI [v1.x.x] on [Windows/Mac]

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request


Files are too large to send in email and the Dropbox link did not come with the email;.

2024-03-09-08-09-1.tzlog (3.28 MB)

2024-03-09-08-27-15.tzlog (2.25 MB)

2024-03-09-08-38-8.tzlog (4.93 MB)

2024-03-09-09-07-33.tzlog (4.61 MB)

2024-03-09-09-37-55.tzlog (4.79 MB)

Let’s try updating you to the most recent version release to see if this resolves the issue.

Please make sure you’ve also turned off any firewall, VPN, or proxy that may be on your computer. These are known to block the installation. Also, make sure there are no settings or configurations in your OS system that could interfere.

Try using the appropriate OS system link to update:

If you are still experiencing problems, please reach out to us at the following link:

Topaz Labs | Support Page

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