Topaz Photo AI hanging in LRC

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

Launch Topaz Photo AI in LRC.
Observe a pretty spinning color wheel that never stops…


Topaz Photo AI [v1.x.x] on [Windows/Mac]

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request

Hey John, I’m not the OP here but I’m suddenly having problems with the round trip between LR Classic and PhotoAI 3.0.1 on an M1 Max MacBook Pro. From LR, I choose to edit in PhotoAI, and when finished it takes me back to LR but both apps are unresponsive. Only by force-quitting PhotoAI am I able to continue working and the files themselves appear fine. Attaching a ZIP of the files from my log folder if I can figure out how.
Dane
Archive.zip (168.0 KB)