Topaz Photo AI files are Inaccessible/Not Visible in windows explorer since v2.2.0 installation

After installing Topaz Photo AI version 2.2.0, the program is no longer listed within my Nvidia Gforce Experience dashboard, all other topaz products are still listed and executable.

  • See screen shot 001.

After saving enhanced photos, they are not visible or accessible using Windows Explorer or any other application in my PC.

  • Screen shot 001, Windows explorer, displays two only jpg files

All photo files are listed and accessible when opening with Topaz Photo AI.

  • Screen shot 002, Topaz Photo AI displays fifteen jpg

Steps taken try and correct the problem

  • Reboot

  • Cold Boot

  • Uninstall and reinstall.

  • See attached DxDiag file.

  • See attached Topaz Photo installer log.

Is there any way to get a link to the previous version?

Up until this version, I’ve never had a problem with Photo AI.



DxDiag.txt (91.3 KB)
Topaz Photo AI Installer Log.txt (4.9 MB)

Doesn’t matter but make sure your Studio drivers are up to date from the NVIDIA website 546.33.

You can download previous versions from the release thread on this forum.

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