Topaz Photo AI crashes (shuts down) after using Remove tool

Topaz Photo AI keeps crashing (shutting down) after using Remove tool and goes back to Lightroom (which I had been using with Topaz Photo AI).


Topaz Photo AI v2.3.0 on Mac

I have this issue on Windows 11. After using the remove tool, if you open a new image it asks if you want to discard the changes you have made to the existing image. Then when opening the new image it crashes.

Photo AI crashing just before finishing Removal tool

@axel.egilsson @jonv @peter_j.smith

Let’s try updating you to the most recent version release to see if this resolves the issue.

Please make sure you’ve also turned off any firewall, VPN, or proxy that may be on your computer. These are known to block the installation. Also, make sure there are no settings or configurations in your OS system that could interfere.

Try using the appropriate OS system link to update:

If you are still experiencing problems, please reach out to us at the following link:

Topaz Labs | Support Page