Topaz Photo AI 3.3.0 Aborts just after starting to work on a jpg <100kb Windows 11 Pro 24H2

[bengt.forsberg]

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]
Filter Plugin Log.txt (7.3 KB)
lastSessionFiles.txt (39 Bytes)
Topaz Photo AI Installer Log.txt (4.7 MB)
2024-10-30-20-48-22.tzlog (31.8 KB)
2024-10-30-21-06-29.tzlog (16.0 KB)

PC Intel 620 Graphics, 16Gb RAM etc. please see screenshot

Steps to reproduce issue:

1. Step 1
   Starting Topaz and selecting image jpg <100kb
2. Step 2
   Topaz start analyzing photo 2-3 seconds and then abort
3. Step 3
   PC return to Windows desktop, have to restart Topaz. New try … abort!

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Topaz Photo AI [v1.x.x] on [Windows/Mac]

[john.topazlabs (John S)]

Please send me your full system profile information so I can check if your computer hardware is up to date.

• How To Obtain Your System Profile (Windows)

You can securely submit your files(s) to my Dropbox using the link below.

• Dropbox File Request

Please be sure to send me a note here to let me know you sent something.

[bengt.forsberg]

Hi John,
Thank you for responding to my problem with Topaz AI 3.3.0 aborting the process of noise reduction and closing Topaz AI after a couple of seconds when a photo is put onto the workspace or opening from the photo file.
Hope we can fix this, please re the uploaded files in Dropbox.
Sincerely
Bengt Forsberg

[john.topazlabs (John S)]

I’ve reviewed the information about your machine, and unfortunately it confirms that your machine does not meet our Minimum System Requirements. I have included a link to our Topaz Labs Documentation page for your review:

Topaz Photo AI | System Requirements

Your machine’s Intel GPU only has about 1GB of VRAM while our requirement is 6GB.

We do have Topaz Photo AI v3.0.4 and v2.4.2, which may give you a more stable application for this machine. You can use the following links to download these installers for your review:

• Topaz Photo AI | v2.4.2 | Windows Installer

  • Released March 28th, 2024

    • The older interface will be the fastest version your computer can run

• Topaz Photo AI | v3.0.4 | Windows Installer

  • Released June 13th, 2024

    • The newer interface that all v3 have, but v3.0.4 does not have the new Autopilot updates.

    • It can sometimes work on underpowered machines; however, it will be slower than v2.4.2

[bengt.forsberg]

Hi,
Thank you for your reply, Topaz used to work great and I understand that I can use earlier versions by downloading via your enclosed link.Just one question, how do I uninstall Topaz AI 3.3.0 safely before installing the older version?

Thank you in advance.
Sincerely
Bengt Forsberg

[john.topazlabs (John S)]

There is no need to uninstall the current version as when you run the previous installer it will null the most recent version.

[bengt.forsberg]

Thank you John!
Hava a great day