Topaz photo AI 2.4.2 is unexpectedly closed when remove tool using

I am using Topaz photo AI 2.4.2 vision on Mac mini M1, memory 16 GB, storage 500 GB. When i using remove tool Topaz Photo AI unexpectedly closed itself. It looks like crush down, please help me.

No issues for me on my M1 Mac Mini. However, some Mac users have reported crashes and that these can be resolved by deleting the plist files associated with TPAI. Try that first and if it doesn’t work report as a bug with logs etc.

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Please follow the instructions below to perform a clean install to better troubleshoot why you had this problem with Topaz Photo AI:

Start by clearing any previous plist files that are on your computer for Topaz Photo AI by following the steps in the link below:

Topaz Photo AI | plist Files Mac

After you have done this, disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools are sometimes known to interfere with the installer’s ability to download the model files.

Please also ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have 'App Store and identified developers ’ selected. Here is a video example:

Example of Proper System Preferences

Finally, rerun the installer. You can download a new installer from the downloads page directly :

Topaz Labs Download Page

Let me know how that goes for you and I’ll keep an eye out for your reply.

Hello John
Many thanks for your great and useful helping instructions saved my time and works. I did as you mention and it works perfectly.

Have a nice day.

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