Topaz Photo AI 2.4.0 Remove leaves figures head and makes it semi transparent gray

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Step 1
    When I use Topaz Photo AI’s new remove feature on a person, it leaves only their head and makes it look like semi transparent gray. It does this on every photo and every person I work on.

Topaz Photo AI [v1.x.x] on [Windows/Mac]

Is Face Recovery on? If so, you’ll probably have to deselect the faces of people you’re trying to remove.

Let’s try updating you to the most recent version release to see if this resolves the issue.

Please make sure you’ve also turned off any firewall, VPN, or proxy that may be on your computer. These are known to block the installation. Also, make sure there are no settings or configurations in your OS system that could interfere.

Try using the appropriate OS system link to update:

If you are still experiencing problems, please reach out to us at the following link:

Topaz Labs | Support Page

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