Topaz Photo AI 2.3.2 won't save image when offline

If my computer is offline, I cannot save an image from photo ai. The save button says “authenticating” instead. Makes the program useless without an internet connection or a constant connection to “home”. Makes me think the program will be useless if it cannot authenticate in the future.

Steps to reproduce issue:

  1. Step 1 Disconnect internet
  2. Step 2 Launch Photo AI
  3. Step 3 Load image
    Save button just says “authenticating”.

Close program
Reconnect internet
Re-launch Photo AI
Load image
Save button now is operational and saves image.

If you disconnect the internet, it will then go back to not saving images.


Topaz Photo AI [2.3.2] on [Windows]

Please reach out to us at the following link:

Topaz Labs | Support Page

Or you can send us an email at help@topazlabs.com

Please include a link to this forum thread so our team is up to speed with the issue :slight_smile: