Topaz Photo AI 2.3.2 on Mac book pro. Has slowed down and keeps freezing

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Step 1 Load photo from desktop
  2. Step 2 Wait for 30 seconds
  3. Step 3 Please Photo does not do anything after auto pilot has finished.

Topaz Photo AI [v2.3.2] on [Windows/Mac]

I’m experiencing the same thing.

Mine seems to work fine if you drag and drop the photo into Topaz Photo AI.
Is that the same for you?

Same issue very slow or stops when importing from lightroom or drag and drop.

Please follow the instructions below to perform a clean install to better troubleshoot why you had this problem with Topaz Photo AI:

Start by clearing any previous plist files that are on your computer for Topaz Photo AI by following the steps in the link below:

Topaz Photo AI | plist Files Mac

After you have done this, disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools are sometimes known to interfere with the installer’s ability to download the model files.

Please also ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have 'App Store and identified developers ’ selected. Here is a video example:

Example of Proper System Preferences

Finally, rerun the installer. You can download a new installer from the downloads page directly :

Topaz Labs Download Page

Let me know how that goes for you and I’ll keep an eye out for your reply.*

Thanks John. Since uninstalling the previous version and upgrading to the latest, the program has been working much better. I haven’t had the courage to try batch processing, but it works well for one photo at a time.

1 Like

This topic was automatically closed after 60 days. New replies are no longer allowed.