Topaz Photo AI 2.2.2 - freezing and lagging

Topaz Photo AI Bugs and Issues
1

Hello Topaz Labs,
I am sure you are already informed by manny clients that Photo AI is not running smoothly for some time already… I did experienced on 10th of January and i was hoping you will managed to fix that problem. Before that date it was working normally with no issues at all even with all previous versions, and now with 2.2.2. is very bad experience to work with it. I am using Topaz Photo AI on macOS Big Sur ver. 11.7.10. Mac Pro. I am looking forward that you will fix this bug very soon. Thanks in advance.

2

Please send me your system profile information so I can check if your computer hardware is up to date.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

3

Hello John,

thanks for reaching out to help me solve the issue with the latest Topaz Photo AI that i have. Even with the new version I am still experiencing same issue that Topaz Photo AI is very slow, freezing and lagging… With the version before 2.2.2 I didn’t have any problems and it was running very fast and smooth.

I just imploded you my sister profile file and I hope that you can figure out what I need to do in order to have Topaz Photo AI running again smooth as before.

Thanks again,

Petar Pecanac

4

Please follow the instructions below to perform a clean install to better troubleshoot why you had this problem with Topaz Photo AI:

Start by clearing any previous plist files that are on your computer for Topaz Photo AI by following the steps in the link below:

Topaz Photo AI | plist Files Mac

After you have done this, disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools are sometimes known to interfere with the installer’s ability to download the model files.

Please also ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have 'App Store and identified developers ’ selected. Here is a video example:

Example of Proper System Preferences

Finally, rerun the installer. You can download a new installer from the downloads page directly :

Topaz Labs Download Page

Let me know how that goes for you and I’ll keep an eye out for your reply.

5

Hi John,

Thank you for the help on this ticket.
I did exactly what you told me and now Photo AI is working smooth again!

Thanks again

Petar Pecanac

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